Sr. Learning Experience Designer (Hybrid)

American Medical Association•Chicago, IL

2d•$87,394 - $115,797•Hybrid

About The Position

The American Medical Association (AMA) is seeking a Sr. Learning Experience Designer to join their Mission Operations team. This is a hybrid role based in Chicago, IL, requiring three days a week in the office. The position focuses on designing high-quality, interactive experiences for organizational well-being, facilitating dialogue, shared learning, and collective sensemaking. The role involves owning the design and execution of sessions, partnering with physician faculty to enhance facilitation, and translating insights into participant-centered experiences at various scales. This role requires deep knowledge in its discipline and basic knowledge of related fields, with the ability to solve complex problems independently and mentor less experienced colleagues.

Requirements

Bachelor's degree required
5+ years of experience in designing, leading, and/or supporting interactive experiences with senior leader audiences
Demonstrated experience in translating subject-matter content into interactive experience designs and conversations to support meaningful dialogue and learning.
Strong facilitation design capability, including experience crafting conversation formats, session flows, and interactive elements aligned to clear learning or strategic objectives.
Ability to work effectively with subject-matter experts, conducting intake and preparation to convert expertise into facilitation guides, slide decks, and participant-centered experiences.
Demonstrated skill at training and preparing presenters or facilitators to strengthen delivery, engagement, and alignment with intended outcomes as well as giving direct, constructive feedback.
Experience designing facilitation assets and reusable tools (e.g., guides, prompts, decks, conversation supports) that enable others to deliver consistently high-quality experiences.
Comfortable working across formats, including large convenings, small-group sessions, and 1:1 advisory or consultative conversations.
Strong collaboration skills, with experience partnering with diverse stakeholders (i.e. events, operations, or production teams) to ensure logistical execution supports.
Ability to observe group dynamics and make real-time or iterative adjustments to facilitation design, pacing, and flow to support engagement and outcomes.
Clear written and verbal communication skills.
Overnight travel to US-based locations multiple times per year required.

Nice To Haves

Background in or experience with health systems, health care, physician workforce, and/or well-being and burnout preferred.

Responsibilities

Define the purpose, learning outcomes, conversation formats, and content arc for AMA's well-being convening events.
Research and design interactive formats that enable deep participation, dialogue, reflection, and learning across diverse audiences of senior physician and health system leaders.
Translate content and intent into facilitation guides and plans, session flows, and participant experiences.
Continuously evolve convening approaches based on feedback, observed group dynamics, and emerging techniques and practices in the facilitation space.
Develop general understanding of health systems, clinician well-being, change leadership, and clinical audiences to make informed recommendations about experience design, facilitation approach, session flow, and materials.
Create, curate, and organize a library of facilitation guides, prompts, techniques, teaching decks, and conversation supports.
Partner with physician faculty and Activation Director to customize reusable facilitation and didactic materials and conversation supports for specific reports.
Coach and prepare physician faculty and other presenters to strengthen facilitation and presentation skills and techniques.
Design and lead preparation and rehearsal sessions and processes that align presenters on intent, flow, and facilitation approach.
Provide necessary inputs to event planning and operations staff to ensure that logistics support the broader experience and learning objectives.
Define and build the run of show for each presenter's section and content within a given event, including session flow, interaction design, timing, and transitions.
Serve as the on-site facilitation and experience lead during convening events, monitoring energy, pacing, and group dynamics and coordinating with logistic partners and presenters for real-time adjustments as needed.
Ensure consistent and continuously improving facilitation quality across formats by collecting feedback and identifying opportunities to strengthen design, preparation, content, format, and delivery over time.