Sr. Lead Salon Stylist (Reg. Full-Time/ Licensed Cosmetologist)

Mattel•Dallas, TX

25d•Onsite

About The Position

The Sr. Lead Salon Stylist leads the daily operations of the Girl and Doll Salon, ensuring exceptional guest experiences, efficient service delivery, and adherence to American Girl quality and safety standards. The role provides day-to-day leadership, training, and onboarding support to Experience Associates (Doll Hair Stylists) and Girl Salon Stylists while also delivering professional salon services. Through hands-on leadership, operational execution, and collaboration with store management, the Sr. Lead Salon Stylist supports team development, guest satisfaction, and overall salon performance. The position includes coordinating team activities, appointments, and service flow; training and coaching stylists; providing hairstyling and nail services; managing reservations and guest traffic; maintaining inventory, cleanliness, sanitation, and safety; and performing ear piercing after completing required training and certification. The role also partners with salon and store management to communicate operational needs, respond to guest feedback and concerns, reinforce performance expectations, and identify service improvements.

Requirements

Valid cosmetology license for hair and nail services in the state of practice.
At least two years of professional hairstylist experience.
Experience performing a variety of hairstyles and nail services.
Experience working in a fast-paced, customer-focused service environment.
Ability to lead daily salon operations, coordinate team activities, and maintain service standards.
Strong technical hairstyling skills across different hair lengths, types, and textures.
Ability to deliver friendly, professional, and personalized guest service.
Excellent communication and interpersonal skills to guide team members, address guest concerns, and collaborate with leadership.
Strong organizational and time-management skills to coordinate appointments and adapt to business needs.
Knowledge of salon sanitation, cleanliness, and safety standards.
Ability to monitor inventory, maintain salon supplies, and ensure operational readiness.
Proficiency with Microsoft Office (Excel, Outlook, and Word) and ability to learn reservation systems.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Demonstrated growth mindset, curiosity, continuous learning, willingness to embrace challenges, and commitment to improvement.

Nice To Haves

Experience training, onboarding, or providing day-to-day guidance to team members.
Previous experience working with children.

Responsibilities

Lead daily Girl and Doll Salon operations, coordinating team activities, guest appointments, and service flow.
Train, onboard, and provide ongoing guidance to Experience Associates (Doll Hair Stylists) and Girl Salon Stylists.
Deliver girl and doll salon services, including professional hairstyling and nail services, and demonstrate techniques across different hair lengths, types, and textures.
Oversee salon reservations, appointment scheduling, and guest traffic, and address delays, scheduling conflicts, and operational challenges.
Monitor inventory, coordinate supply replenishment, and maintain salon cleanliness, sanitation, safety, and readiness.
Perform ear piercing after completing required training and certification, following established procedures, documentation requirements, and aftercare instructions.
Partner with salon and store management to communicate operational needs, monitor guest comments and feedback, resolve guest concerns, reinforce performance expectations, and identify service improvements.