Sr. Lead Business Transformation

TIAA•Charlotte, NC

2d•$137,000 - $195,000•Onsite

About The Position

The Senior Lead Business Transformation plays a critical role executing enterprise level, multi-year programs with complex and deep impact in support of our Mission to Lead in Lifetime Income, Delight Our Clients, and Strengthen How We Operate. The focus of the role will be to provide subject matter expertise and support to the transformation team, and drive specific initiatives or projects that support the overall transformation strategy.

Requirements

5+ years of process improvement, operations, or consulting experience
Strong knowledge of TIAA products, services and systems
Experience with MS Office products - Excel, Word, PowerPoint, etc.
Experience leveraging data, monitoring metrics, sharing results with leadership
Experience operating as liaison between technology and business, and provide subject matter expertise

Nice To Haves

Retirement & Retail financial services experience
Strong experience supporting strategic and transformational continuous improvement projects/programs
Knowledge of and familiarity of the Scaled Agile Framework (SAFe), including Confluence, Jira Align, Sharepoint
Experience presenting and taking direction from executive leadership

Responsibilities

Provides subject matter expertise.
Has deep expertise in a specific area relevant to the workstreams, such as data analysis.
Ensures successful delivery of workstream efforts through day-to-day execution activities including establishing program level plans, monitoring progress and performance against plan.
Analyzes data and provides insights.
Skilled in data analytics and the ability to provide insights that inform the transformation strategy.
Uses data to identify trends, patterns and areas for improvement.
Communicates with a broad range of stakeholders.
Builds relationships and influences others.
Supports the change management efforts by identifying potential obstacles and risks, and working with others to develop and implement strategies to mitigate them.
Identifies opportunity for innovation and growth within the company.