Sr. L&D Systems & Programs Contractor

Clarvida - Corporate

10d • Remote

About The Position

The Learning & Development Systems & Programs Contractor is responsible for running and scaling Clarvida’s learning operations ecosystem while accelerating multiple active programs. This hands-on role administers the LMS, delivers high-quality learner support, operationalizes onboarding programs, and manages CEU offerings with audit-ready rigor. The contractor partners closely with U.S.-based People leaders and the Manila People Development team to ensure consistent execution, clear reporting, and a strong employee learning experience across a distributed, multi-site organization.

Requirements

• 5+ years of hands-on Learning Operations or L&D program administration experience, preferably in healthcare, behavioral health, or multi-site environments
• Demonstrated experience administering Relias or a comparable LMS, including automations, learning paths, and reporting
• Experience administering CEU programs or regulated training environments with audit expectations
• Experience scaling onboarding programs across multi-site organizations
• Strong operational discipline including documentation, process design, quality control, and stakeholder communication
• Advanced proficiency in Microsoft 365 including Teams, SharePoint/OneDrive, Excel, and PowerPoint
• Experience working in distributed teams across multiple time zones

Responsibilities

• Serve as a primary administrator for Relias, including user management, learning assignments, learning paths, automations, reporting, and troubleshooting
• Manage the end-to-end lifecycle of course publishing and training plan updates, including rapid turnaround requests
• Maintain learner support channels such as a learning helpdesk or shared inbox; triage issues and ensure timely resolution with clear escalation paths
• Build and maintain operational documentation including SOPs, job aids, how-to guides, and a centralized knowledge hub for learning content and FAQs
• Operationalize and improve Clarvida’s onboarding framework and centralized resources, including new hire welcome and kickoff communications, first-week guidance, two-week onboarding schedules, and role-based onboarding checklists
• Develop and maintain standardized orientation templates and manager toolkits aligned to 30/60/90-day expectations
• Partner with People Solutions/HRIS, IT, Talent Acquisition, and Benefits teams to ensure Day 1 readiness and consistent onboarding execution
• Rationalize and sequence required learning assignments to reduce friction and overload during early onboarding
• Administer CEU programs end-to-end, including calendar planning, session logistics, learner communications, completion tracking, documentation support, and reporting
• Coordinate with clinical and compliance stakeholders to ensure CEU offerings are accurate, well-governed, and audit-ready
• Create repeatable processes for CEU evidence tracking, certificate management, and participation analytics
• Produce operational reporting and executive-ready updates on onboarding completion and readiness, learning assignment compliance, CEU participation and documentation health, and learner support volumes and resolution performance
• Partner with U.S. leadership and Manila team members to standardize reporting cadence and improve insight quality
• Collaborate in a follow-the-sun model with the Manila People Development team to support learning operations, course publishing, learner support, and reporting
• Provide clear work instructions, templates, and QA standards to enable Manila-based team members to execute at scale
• Establish weekly operating rhythms including prioritization, backlog review, escalation management, and throughput tracking across time zones

Benefits

• Competitive hourly or project-based compensation commensurate with experience
• Flexible remote work environment
• Opportunity for contract extension based on business need and performance
• 401(k)
• Employee Assistance Program (EAP)
• Perks @ Clarvida – national discounts on shopping, travel, Verizon, and entertainment

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed