SR IT Technician

Vantor•Tampa, FL

19d•$19 - $40•Onsite

About The Position

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Citizen. This position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. We are seeking energetic and reliable professionals to join our team as Service Desk Agents. The successful candidates will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary. Our Call Center Agents are often the first point of contact for customers’ service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. This position requires on-call support on a rotational basis with other team members. Must have the ability to obtain and hold a TS/SCI clearance upon hire. This support is provided in accordance with corporate and company policy and industry best practices. Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate.

Requirements

Must have the ability to obtain and hold a TS/SCI clearance upon hire
Demonstrate strong communications skills with active listening skills
a self-driven attitude
a problem-solving attitude
Remain customer-service oriented in all situations/personalities
Give attention to detail
Solve problems quickly
Remain organized/ set priorities
Follow established procedures on routine work; requiring instructions only on new assignments
Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow call center “scripts/troubleshooting guides” when handling different topics
Identify customers’ needs, clarify information, and providing solutions
Monitor tickets & workflows and in accordance to team’s SLAs
Create documentation where documentation is absent
Administer Active Directory accounts
Utilize remote user support tools to provide support