SR IT Technician
About The Position
Vantor is seeking energetic and reliable professionals to join our team as Service Desk Agents. The successful candidates will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary. Our Call Center Agents are often the first point of contact for customers’ service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. This position requires on-call support on a rotational basis with other team members. Must have the ability to obtain and hold a TS/SCI clearance upon hire. This support is provided in accordance with corporate and company policy and industry best practices. Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate.
Requirements
- Must have the ability to obtain and hold a TS/SCI clearance upon hire
- Demonstrate strong communications skills with active listening skills
- A self-driven attitude
- A problem-solving attitude
- Remain customer-service oriented in all situations/personalities
- Give attention to detail
- Solve problems quickly
- Remain organized/ set priorities
- Follow established procedures on routine work; requiring instructions only on new assignments
- U.S. Citizen
- Active U.S. Government security clearance
Nice To Haves
- Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow call center “scripts/troubleshooting guides” when handling different topics
- Identify customers’ needs, clarify information, and providing solutions
- Monitor tickets & workflows and in accordance to team’s SLAs
- Create documentation where documentation is absent
- Administer Active Directory accounts
- Utilize remote user support tools to provide support
Benefits
- paid time off
- health and welfare insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
