Sr IT Systems Specialist

Human Interest

5h • $133,000 - $161,000 • Hybrid

About The Position

Join Human Interest as a Senior IT Systems Specialist to drive our operational scaling through creative automation and intelligent solutions. You will be the architect responsible for building and maintaining robust systems that support our rapidly growing internal user base. This role is key to managing and deploying internal IT services, including asset management and compliance reporting.

Requirements

• 3-5 years of professional software development experience
• Excellent interpersonal and customer service skills
• Strong experience with automation and scripting (e.g., Python, Go) for managing Mac OS environments, including deployment, troubleshooting, and security
• Experience leveraging AI and automation for IT system optimization
• Experience developing against or administering MDM or RMM tools (e.g. Essentials, Workspace ONE, Kandji/Iru, Jamf, Intune)
• Interest in or direct experience working with laptop hardware and systems (Mac preferred)
• Experience supporting identity management systems (i.e. Okta, Onelogin, Entra)
• Ability to work independently, handle multiple priorities

Nice To Haves

• Experience with compliance frameworks and policies is a plus
• Multimedia content creation experience is a plus

Responsibilities

• Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team
• Provide Tier 2/3 support and procurement for internally used applications
• Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others
• Architect systems, user flows and solutions as needs arise.

Benefits

• 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation
• 100% paid employee health, vision, and dental premiums
• 50% paid dependent premiums
• Generous PTO
• Parental leave policies
• Monthly work from home stipend
• Annual wellness stipend
• Employee Resource Groups
• Fun online and regional events and celebrations and department and company-wide offsites

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed