IT Systems Support Specialist

Onco360•Buffalo, NY

2d•Onsite

About The Position

Onco360 Pharmacy is seeking an IT Support Specialist for their Corporate Office in Buffalo, NY. This role is crucial for supporting the company's vision of using technology to provide an innovative, patient-centric approach to navigating the complexities of cancer care. The position involves planning, configuration, installation, implementation, evaluation, training, and maintenance of core technologies, analyzing business/clinical needs, and developing Client/Network/Telecom technologies. Responsibilities include supporting end-user computing, desktop-based LAN systems, inventory and asset management, OS image deployment, software deployment, client encryption, automation scripts, network and telephone infrastructure, voice services, and call center applications. The role requires troubleshooting network issues, supporting VoIP PBX and platforms, and maintaining telephony systems. Additionally, the specialist will document and track customer support requests, communicate complex information, and develop operating procedures.

Requirements

Experience with Exchange, Firewalls, switches, AD and Client technologies is required.
Associate’s degree in IT, Computer Science, or related field or equivalent experience.
2+ years of experience in the IT field.
Experience with Group Policy Objects experience, Active Directory, logon scripts, batch language, VBScript, AutoIT scripting experience, SQL query language, O/S image build experience, technical documentation creation, Symantec Endpoint Protection.

Nice To Haves

Bachelor’s degree or higher in IT, Computer Science or related field.
Pharmaceutical or Healthcare experience preferred.
Experience with CPR+ or IPS or other Pharmacy Systems is highly desirable.
Demonstrated proficiency Exchange, Network Administration, AD and with relevant hardware, software, and database applications for healthcare industry.
Implementation and maintenance of healthcare IT solutions in multiple functions, e.g. claims management and EDI, patient and provider portals, HIPAA and disaster recovery and report healthcare metrics.
Strong knowledge of informatics principles and practical application, including various data standards.
MCDST, MCSE certification, CCNA Certification.

Responsibilities

Supporting Onco360’s vision of using technology to provide innovative, patient centric approach to navigate the complexities of cancer care.
Providing support and consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
Configuring, installing, monitoring and maintaining systems for inventory, asset and license management, O/S image and driver deployment, software deployment and packaging, client encryption, and automation scripts.
Supporting Network, telephone infrastructure services and systems including voice services, call center applications and monitoring and maintenance of systems.
Evaluating and auditing telecommunications network or hardware for integrity and capacity planning.
Providing technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment.
Imaging desktops, laptops, terminals, installing software, encryption and configuring user profiles.
Performing hardware replacement, rebuilds and evaluating/documenting the condition of returned equipment for possible reuse or disposal.
Troubleshooting network issues within the environment using networking fundamentals, concepts, practices and procedures.
Designing, configuring, deploying, and providing primary system support and maintenance of voice services on VoIP PBX, VoIP Platform, Modular Messaging, and Call Center applications.
Providing business support for Telecommunications Solutions and to maintain service levels of telephony systems and network.
Providing system support for inventory database of Telecom hardware and facilities to ensure timely delivery of service, accurate information and cost containment.
Documenting and tracking to resolution all customer support requests/issues within ticketing system.
Effectively communicating complex information to a variety of technical and non-technical customers and to the engineering team.
Working with IT Management to develop and document accurate operating procedures.
Performing other tasks as assigned.
Conducting job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.