Sr IT Desktop Support Specialist

Archer•San Jose, CA

6d•$94,000 - $120,000

About The Position

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise. Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members. What You’ll Do: Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware. Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers Mains file and other data integrity for traditional and cloud-based systems Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration Participate in deploying and maintaining computer & device management/software push solutions Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition Perform procedures to support Compliance requirements (SOX, ISO, and other) Create documentation of internal procedures and Client-facing Help Guides Participate in process definition to support changes in maturity as Archer grows Provide support for office-based and remote personnel

Requirements

5+ years of related IT work experience
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Responsibilities

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Maintains file and other data integrity for traditional and cloud-based systems
Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)
Create documentation of internal procedures and Client-facing Help Guides
Participate in process definition to support changes in maturity as Archer grows
Provide support for office-based and remote personnel