Sr Desktop Support Specialist

CoorsTek, Inc.•Benton, AR

19h•$26 - $29

About The Position

Responsible for the installation, support, and maintenance of IT related systems and peripherals, and software to ensure optimal infrastructure performance. Works independently with minimal supervision to support computer systems, software and peripherals, including documenting, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software. Provides training and support to end users and other IT staff on various IT related subjects. Provides mentorship and guidance for Site Infrastructure Support Technicians. May be required to maintain and document complex applications, the support of industrial machinery and local area network. May be responsible for multiple sites and help oversee contractors at multiple sites. Documents, maintains, analyzes, and repairs software, computer systems, peripherals, local and network printers, and audio-visual equipment. Provides support, and training on Apple, Windows, and Android devices. Provide documentation and assists with support of operating systems Responds to telephone calls, emails, on-line Service Center tickets, and personnel requests for infrastructure support in a timely manner, Communicates status or progress of any outstanding issues in a timely manner to affected group(s). Researches and resolves desktop hardware and software related problems, collaborating with site infrastructure support technicians, network and system administrators or application analysts for more complex issues. Creates, tests, and maintains procedures and knowledge base articles for IT infrastructure management, suggesting improvements to current procedures as needed. Researches and evaluates computer products in support if PC procurement and development efforts. Assists with developing long-term strategies and capacity planning for meeting future, current, and future executive staff needs. Assists in development of business continuity and disaster recovery plans. Responds to crises in accordance with such plans. May work directly with executives, and their assistants to assure a high-quality technical experience. Assists and/or performs in any and all areas as assigned.

Requirements

Associate’s Degree in related field; minimum 4 years applicable IT; Bachelor's preferred
A+ Certification preferred
Proficient in Microsoft Operating Systems, Mac Operating Systems and MS Office Software.
Possess ability to communicate to all levels using excellent written and verbal communication skills
Incident management skills
Problem management skills
Must be able to work with a diverse variety of people from different cultures and backgrounds
Maintains acceptable level of cleanliness in the work area.
Possesses exceptional customer service skills
Attention to detail
Self-starter

Nice To Haves

Bachelor's preferred
A+ Certification preferred

Responsibilities

Works independently with minimal supervision to support computer systems, software and peripherals, including documenting, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software.
Provides training and support to end users and other IT staff on various IT related subjects.
Provides mentorship and guidance for Site Infrastructure Support Technicians.
May be required to maintain and document complex applications, the support of industrial machinery and local area network.
May be responsible for multiple sites and help oversee contractors at multiple sites.
Documents, maintains, analyzes, and repairs software, computer systems, peripherals, local and network printers, and audio-visual equipment.
Provides support, and training on Apple, Windows, and Android devices.
Provide documentation and assists with support of operating systems
Responds to telephone calls, emails, on-line Service Center tickets, and personnel requests for infrastructure support in a timely manner,
Communicates status or progress of any outstanding issues in a timely manner to affected group(s).
Researches and resolves desktop hardware and software related problems, collaborating with site infrastructure support technicians, network and system administrators or application analysts for more complex issues.
Creates, tests, and maintains procedures and knowledge base articles for IT infrastructure management, suggesting improvements to current procedures as needed.
Researches and evaluates computer products in support if PC procurement and development efforts.
Assists with developing long-term strategies and capacity planning for meeting future, current, and future executive staff needs.
Assists in development of business continuity and disaster recovery plans. Responds to crises in accordance with such plans.
May work directly with executives, and their assistants to assure a high-quality technical experience.
Assists and/or performs in any and all areas as assigned.