Desktop Support Specialist

Tmf/C2C • Austin, TX

1d • Onsite

About The Position

Provides troubleshooting and technical assistance for both local and remote computer systems and users. Provides assistance or training related to computer hardware and software use; including printing, installation, word-processing, electronic mail, and operating systems. Due to being a federal contractor, you may be subject to obtaining and maintaining a public trust security clearance from the federal government.

Requirements

• High school diploma or equivalent
• Three (3) years desktop support
• One (1) year Active Directory
• One (1) year Microsoft Exchange

Nice To Haves

• College education in or technical training in computer related areas may be substituted for experience on a year per year basis. (Experience requirements may be satisfied by full-time education or the prorated part-time equivalent.)

Responsibilities

• Coordinates answering user inquiries regarding computer software and hardware operation to resolve problems and provides technical support.
• Maintains and uses software tools for remote management, troubleshooting, asset management, patch management and anti-virus.
• Coordinates and participates in dispatch rotation for helpdesk tickets.
• Prepares, edits, and distributes documentation, training materials, and procedures.
• Trains users in the proper use of hardware and software.
• Installs and performs various repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Benefits

• Medical, dental, vision, life, accidental death and dismemberment, and short and long-term disability insurance
• Section 125 plan
• 401K
• Competitive salary
• License/credentials reimbursement
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED