Desktop Support Specialist

ATCC•Manassas, VA

11d•Onsite

About The Position

Ready to shape the future of science and global health? A global nonprofit that provides trusted biological materials for science and health, ATCC is hiring a Desktop Support Specialist. This onsite role is based primarily in Manassas, VA with at least 1 day per week based in one of our Maryland facilities and additional travel to ATCC's Gaithersburg and Germantown, MD sites as required. This role provides hands-on technical support for end users across desktop, laptop, mobile, and peripheral technologies. The position serves as a key entry point for IT support, resolving Service Desk requests, troubleshooting hardware and software issues, supporting onboarding activities, and maintaining technology assets across three locations. We are seeking a Desktop Support Specialist, ideally with desktop support and end-user computing experience and experience supporting corporate technology environments. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

Requirements

High School Diploma and 1 year of experience, or equivalent experience.
Experience providing desktop support and troubleshooting hardware, software, and end-user technology issues.
Experience imaging, configuring, deploying, and supporting desktops, laptops, mobile devices, and peripherals.
Familiarity with Microsoft 365, Active Directory/Entra ID, and common desktop operating systems.
Strong customer service, communication, and problem-solving skills.
Experience maintaining IT asset inventories and documenting support activities through ticketing systems.
Ability to support Windows and Mac environments.

Nice To Haves

A+ or Net+ Certification.

Responsibilities

Respond to and resolve Service Desk requests for hardware, software, mobile device, audio/visual and peripheral issues across Windows and Mac environments.
Image, configure, deploy, and support desktops, laptops, mobile devices, and related technology for new and existing employees.
Diagnose technical issues, perform system repairs and upgrades, run diagnostics, and escalate incidents when appropriate.
Maintain accurate IT asset inventory records and support technology refresh initiatives.
Provide guidance and assistance to end users to promote effective and efficient use of technology.
Assist with office moves, equipment setup, and coordination with other IT teams to address incidents and service requests.