Desktop Support Specialist
About The Position
This position supports approximately 150 laptops, 35 computer labs, 600 workstations, and numerous peripherals. Responsibilities include computer lab management, monitoring, maintenance, service tickets, troubleshooting and managing deployed services in a multi-user environment, managing daily operations and student employee support operations, and managing the college level service desk front end. The role involves monitoring and managing "Service Desk" ticket queues, including ticket assignment, problem resolution, and ticket closing. Assistance will be provided in the administration of Apple, Microsoft, and Linux workstations deployed for academic and research needs within the college.
Requirements
- Hardware, software and networking experience with multiple platforms, hardware and peripherals
- Troubleshooting and problem-solving experience; computers, software, peripherals, etc.
- Excellent customer service, communications and organizational skills
- Authorization to work in the U.S. is a precondition of employment.
Responsibilities
- Computer lab management, monitoring, and maintenance
- Handling service tickets
- Troubleshoot and manage deployed services in a multi-user environment
- Managing daily operations and student employee support operations
- Manage college level service desk front end
- Monitor/manage "Service Desk" ticket queues, includes ticket assignment, problem resolution and ticket closing
- Assist in administration of Apple, Microsoft and Linux workstations deployed for academic and research needs within the college
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
