Sr. IT Business Analyst (BPM/BPI Specialist)

Dynanet Corporation•Washington, DC

12d•$150,000 - $165,000•Hybrid

About The Position

The Sr. IT Business Analyst (BPM/BPI Specialist) transforms the customer's technology business processes to improve efficiency and effectiveness across organizational functions. The role analyzes current-state processes, identifies improvement opportunities, and implements streamlined workflows that improve operational performance while maintaining compliance with federal standards. It supports the transition from fragmented technology ecosystems to federated enterprise services by improving collaboration, breaking down organizational silos, and establishing explicit knowledge-transfer practices for mission-critical technology operations. The analyst documents and redesigns processes, leads process-improvement initiatives, identifies automation and enterprise-tool opportunities, and helps unify service-management channels. The role also develops change-management strategies and training, facilitates productive meetings, establishes governance and performance measures, and reports on improvement outcomes and return on investment. Process changes must support federal compliance and governance requirements while advancing customer mission needs. The position is full-time and hybrid in Washington, DC, with core federal hours Monday through Friday, 9:00 AM–3:00 PM ET, and additional onsite presence as the mission requires. Remote-work flexibility is available, with periodic onsite attendance for stakeholder meetings, process observation, and collaboration sessions.

Requirements

Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, Public Administration, or a related field.
At least 8 years of business process analysis and improvement experience in complex organizational environments.
At least 7 years of experience in business process analysis, design, and improvement in complex organizational environments.
At least 3 years of experience working in federal government or federal contracting environments.
At least 5 years of hands-on experience implementing process improvements with measurable results.
At least 3 years of experience working across organizational silos and facilitating team collaboration.
Expertise in Lean, Six Sigma, BPM, or similar process-improvement frameworks, with demonstrated results.
Understanding of federal IT operations, compliance requirements, and governance frameworks.
Exceptional written communication skills and demonstrated ability to create comprehensive, clear, error-free documentation and standard operating procedures for diverse audiences.
Experience managing stakeholders and facilitating cross-functional collaboration.
Knowledge of change-management principles and experience implementing process changes or supporting organizational change initiatives.
Proven ability to facilitate productive meetings, document outcomes, and drive action-oriented results.
Strong analytical and problem-solving skills, including identifying root causes and developing solutions.
Understanding of enterprise software tools and their application to business process improvement.
Experience managing multiple process-improvement initiatives simultaneously and balancing competing priorities.
Knowledge of federal regulations and ability to design compliant processes.
Strong written and verbal communication, organizational, prioritization, active listening, collaboration, judgment, and creative problem-solving skills.
Ability to interact professionally and collaboratively with teammates, clients, and business partners, and to respond to requests through email, MS Teams, or other communication channels during core business hours.

Nice To Haves

Lean Six Sigma Black Belt, Certified Business Process Professional (CBPP), or similar process-improvement certification.
Previous experience with the customer, HHS, or other federal agencies undergoing organizational transformation.
Experience with process automation platforms, workflow tools, and enterprise software configuration.
Knowledge of ITIL service-management frameworks and ServiceNow platform administration.
Proficiency with data-analysis tools for process performance measurement and reporting.
Experience developing training materials and conducting process-training sessions.
Understanding of Agile frameworks and their application to process improvement.
Master's degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
Experience supporting federal agencies during reorganization, consolidation, or efficiency initiatives.

Responsibilities

Analyze the customer's current business processes across divisions and functional areas, documenting workflows, inefficiencies, bottlenecks, and improvement opportunities.
Map current-state and design future-state processes using methodologies such as BPMN and value stream mapping.
Create clear, audience-appropriate process documentation and maintain standard operating procedures that capture explicit knowledge.
Lead quarterly initiatives to substantially improve at least three key customer processes through workflow enhancements and appropriate automation.
Recommend practical ways to improve organizational effectiveness and efficiency, and design streamlined processes that eliminate unnecessary steps while maintaining compliance and audit requirements.
Identify opportunities to use enterprise tools and technologies to automate processes and improve business operations.
Improve collaboration across customer teams and divisions through coordination mechanisms, cross-functional meetings, asynchronous communication, and knowledge sharing.
Manage recurring meetings effectively; publish agendas in advance and document decisions, assignments, next steps, and action-oriented outcomes.
Support at least 10 new business operations annually that are substantially improved through use of customer enterprise tools.
Coordinate with the Customer Engagement Team, Agile Team, and Device Management Team to streamline service request processes.
Assess the fragmented support environment, including Zendesk, ServiceNow, email, phone, chat, and Smartsheet, and design unified service-management solutions.
Develop change-management strategies, training materials, and training sessions for new processes and procedures.
Facilitate adoption of new processes across stakeholder groups and support organizational transformation during significant changes such as staffing reductions and consolidations.
Ensure process improvements comply with federal standards and requirements, including FISMA, FedRAMP, NIST, DOGE requirements, and Executive Order 14158.
Support governance frameworks and maintain processes that meet federal legal responsibilities while advancing mission success.
Develop metrics, track performance indicators, measure efficiency gains, and report process-improvement outcomes and ROI.
Manage multiple process-improvement initiatives with competing priorities and respond to team and client requests during core business hours.