Sr IT Analyst

NiSource•Columbus, OH

About The Position

The Senior IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers. We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.

Requirements

Bachelor's Degree Information technology, computer science, or a related business discipline, or equivalent work experience.
4-6 years Experience in a similar role
Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management.
Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail.
A proactive attitude, with the ability to work independently and as part of a team.
A customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions.
A growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback.
Superior troubleshooting problem-solving skills.
Knowledge worker who is driven and can think and act in a fast-paced environment.
Ability to collaborate with business partners and service providers in a matrix organization.
Technology Domain awareness
Ability to operate in a metrics-based management environment with a continuous improvement mindset.
Foundational understanding of contracts
Proficiency in the Microsoft Office suite
Authorized to work in the United States without requiring sponsorship.

Nice To Haves

1-3 years Related experience in the utility industry

Responsibilities

Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.
Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.
Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).
Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption.
Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends.
Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers.
Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points.
Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction.
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration.
Actively participate in creating and contributing to a positive work environment.
Promote a safe work environment by actively participating in all aspects of our employee safety program.
Report any unsafe conditions and take actions to prevent personal injuries.
Support our interdependent safety culture by ensuring the safety of your co-workers.
Stay focused on the task at hand and promote productivity through good work habits.