Sr, IT Administrator

Zones LLC.•Washington, DC

4d•$50 - $55•Onsite

About The Position

The Sr. IT Administrator will work within Technology Services to plan and deliver the organization’s technology strategy and create effective technology experiences for users. In partnership with the Director of IT and leadership team, the role helps establish goals, develop organizational frameworks and processes, improve project management and resource allocation, and lead projects that support business objectives. The position requires working independently in a fast-paced environment and balancing a broad range of responsibilities, including IT support, systems administration, security assessment, compliance auditing, network engineering, and AV engineering. The role manages employee IT infrastructure, office network services, and a broad portfolio of SaaS applications. It provides senior-level technical support and administration for Windows and Mac devices, Azure, Intune, Microsoft 365, and other business systems; oversees software deployment, security, maintenance, monitoring, documentation, training, and user awareness; and leads system implementations, process changes, migrations, and issue escalations. Occasional travel to other offices may be required, up to 10%. This is a six-month contract-to-hire position based in Washington, DC. The stated hours are 8:00 AM–5:00 PM, and the pay range is $50.00–$55.00, commensurate with experience.

Requirements

At least 5 years of experience as a Systems Administrator.
Hands-on experience leading technology projects from start to finish.
A record of achieving goals while managing scope, time, quality, and risk.
Ability to learn from both failures and successes.
Ability to build strong relationships with business partners by understanding their needs, goals, motivations, and engagement.
Ability to focus and work effectively through ambiguity, including when facing the unknown.
Experience with program management tools such as Jira.
Experience working in a dynamic, fast-growing environment.
Ability to work independently with minimal assistance.

Nice To Haves

Experience with NSIT CSF and other cybersecurity and compliance needs in cloud service provider and SaaS environments.
Experience with SaaS services and tools including Azure Active Directory, Microsoft Exchange, Office 365, and Iru (Kandji)/JAMF.
Bachelor’s degree; Management Information Systems or Computer Science is a plus.
Strong skills with AV solutions such as Zoom/Teams Rooms and Neat Bar Hub, including their administration.

Responsibilities

Manage and automate employees’ Windows and Mac IT infrastructure.
Administer office networks and services, including Meraki.
Manage SaaS applications and services used by staff, including Zoom, Box, Adobe, Slack, Nexthink, Absolute, NinjaOne, and CrowdStrike.
Provide expert-level technical assistance for Azure, Intune, and Microsoft 365 core business applications.
Provide senior technical support to end users for computers, printers, and mobile devices.
Maintain laptop and desktop computers, including operating systems, applications, user accounts, disk encryption, and other security best practices.
Support network and email connectivity, operating systems, hardware, software, internally developed applications, mainframe, and midrange operations.
Diagnose and resolve user problems professionally, including for Senior Partners.
Administer Azure Active Directory design and Group Policy.
Manage enterprise-wide software deployment using Microsoft Endpoint Manager/Intune.
Monitor Microsoft infrastructure to help ensure ongoing availability of systems and services.
Document and update firm-wide installation and configuration procedures and policies.
Maintain and support production Microsoft technologies, and develop processes to improve efficiency and automate routine support actions.
Provide user training and awareness across the firm and tailored to practice areas.
Work with the team to develop Keystone’s long-term strategic goals and define the path to achieving them.
Lead system implementations, process changes, and migrations that advance business objectives.
Identify connections among projects and recommend optimization and integration opportunities.
Manage issue escalations and support teams.
Review upcoming SaaS release features and integrated applications, and recommend improvements to efficiency and productivity.
Travel occasionally to other offices to provide coverage, up to 10%.