Sr IT Administrator

Government Employees Health Association•Summit, MO

1d•Remote

About The Position

The Senior ServiceNow Administrator is a senior technical member of the Enterprise Services and Support team and reports to the Manager, Service Operations and Support. This position is responsible first for reliable day-to-day ServiceNow administration, production support, platform health, upgrades, troubleshooting, catalog development, configuration, and release quality. In addition, the role designs and delivers more complex solutions involving automation, integrations, custom or scoped applications, Strategic Portfolio Management, ITOM, CMDB and CSDM maturity, analytics, and emerging AI capabilities. The successful candidate will be a hands-on, forward-thinking technical administrator who can solve complex problems, build scalable solutions, mentor teammates, and help translate the ServiceNow roadmap into sustainable business outcomes.

Requirements

Bachelor's degree in Information Technology, Computer Science, Software Engineering, Information Systems, Business Administration, or a related field; relevant experience may be considered in place of formal education.
Six or more years of progressive ServiceNow administration, development, implementation, or consulting experience.
Advanced hands-on experience administering and configuring ServiceNow in a production enterprise environment.
Experience building catalog solutions, flows, scripts, integrations, reports, dashboards, and other business-required platform enhancements.
Strong working knowledge of JavaScript and common ServiceNow development and troubleshooting tools.
Demonstrated ability to independently lead technical work from requirements and design through testing, deployment, documentation, and production support.
Strong analytical, communication, mentoring, stakeholder partnership, and team collaboration skills.
Ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
Latency (ping) response time lower than 80 ms.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

ServiceNow Certified System Administrator required.
ServiceNow Certified Application Developer preferred.
Implementation certification or meaningful hands-on experience in SPM, ITSM, Discovery, Service Mapping, CMDB, ITOM, HAM, SAM, or another relevant product area.
Experience with Flow Designer, IntegrationHub, App Engine, ATF, source control, Platform Analytics, Now Assist, Virtual Agent, AI Search, or AI agents.
ITIL Foundation certification and experience in a regulated, audited, or security-sensitive environment.

Responsibilities

Provide day-to-day administration, monitoring, maintenance, and production support for the ServiceNow platform.
Triage and resolve platform incidents, service requests, defects, access needs, user questions, and assigned enhancement work.
Configure and maintain users, groups, roles, forms, lists, notifications, assignment rules, system properties, scheduled jobs, and other core platform functions.
Build and maintain Service Catalog items, record producers, order guides, variables, approvals, fulfillment tasks, notifications, and related workflows.
Create and maintain reports, dashboards, knowledge content, and user-facing platform experiences that support business operations.
Gather and clarify requirements and translate approved business needs into scalable configurations using out-of-box functionality, Flow Designer, and approved development practices.
Support upgrades, patches, clones, plugin deployments, testing, release activities, production validation, and post-release issue resolution.
Maintain technical documentation, support procedures, configuration records, test evidence, and knowledge articles.
Follow platform governance, security, change, testing, and release standards while favoring maintainable configuration over unnecessary customization.
Lead troubleshooting of complex application, workflow, integration, performance, access, scripting, and data issues.
Perform configuration, code, and solution reviews to improve platform quality, security, scalability, maintainability, and upgradeability.
Mentor administrators through technical guidance, peer review, documentation, demonstrations, and knowledge transfer.
Design and support workflow automation, integrations, reusable components, and custom or scoped applications using approved ServiceNow development practices.
Configure and enhance Strategic Portfolio Management capabilities, including demand, project, program, portfolio, resource, agile, application portfolio, roadmap, objectives, and outcome tracking.
Support ITOM capabilities including Discovery, MID Servers, Service Mapping, Event Management, service health, and operational visibility.
Advance CMDB and CSDM maturity through data-quality controls, identification and reconciliation practices, service modeling, certification, and governance.
Develop and support integrations using IntegrationHub, REST, SOAP, webhooks, SSO, SFTP, JDBC, and other approved technologies.
Create advanced Platform Analytics, portfolio, service health, operational, adoption, and executive reporting solutions.
Evaluate and implement practical uses of App Engine, ATF, source control, Now Assist, Virtual Agent, AI Search, intelligent automation, and AI agents with appropriate security, testing, monitoring, and human oversight.
Work collaboratively across Enterprise Services and Support, sharing ownership of platform support and assisting teammates when priorities require it.
Partner with business stakeholders, process owners, technology teams, security, enterprise architecture, and vendors to translate business needs into supportable solutions.
Participate in peer reviews, troubleshooting, documentation, cross-training, and knowledge-sharing activities.
Stay current on ServiceNow releases and capabilities, identify practical improvement opportunities, and recommend approaches that reduce manual work and technical debt.
Demonstrate a customer-focused, forward-thinking, team-first approach with accountability, curiosity, sound judgment, and a commitment to continuous learning.

Benefits

Competitive pay/salary ranges
Incentive plan
Health/Vision/Dental benefits effective day one
401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
Robust employee well-being program
Paid Time Off
Personal Community Enrichment Time
Company-provided Basic Life and AD&D
Company-provided Short-Term & Long-Term Disability
Tuition Assistance Program