Sr. Integration Consultant
About The Position
Hi Marley is seeking a Sr. Integration Consultant to join their Customer Delivery and Deployment Team. This role is crucial for delivering seamless and scalable integration experiences for customers and partners. The individual will own customer integration execution from onboarding to ongoing optimization, acting as a consultative technical partner and establishing best practices. The role involves close collaboration with Customer Success, Product Management, Engineering, and Sales to drive successful integration outcomes and identify opportunities for improvement. This is an individual contributor role that requires joining the team in the Boston office three days a week.
Requirements
- 7+ years of related experience, including 4+ years owning enterprise customer integrations end to end in SaaS implementation, API integration, or technical consulting roles.
- Strong working knowledge of REST APIs, authentication methods (OAuth, API keys), webhooks, and integration troubleshooting tools (e.g., DataDog).
- Experience leading customer-facing technical conversations independently, including difficult conversations and escalations.
- Experience guiding or mentoring less-experienced teammates on technical work.
- Strong analytical and root-cause troubleshooting capabilities.
- Ability to operate autonomously while collaborating cross-functionally.
- Clear, confident communicator across technical and non-technical audiences.
- Comfort working in a fast-paced, high-growth startup environment.
Nice To Haves
- Experience in insurance or P&C technology ecosystem preferred.
- Exposure to AI/ML tools and automation technologies a plus.
Responsibilities
- Own and lead Tier 1 customer integrations, ensuring reliable implementation and long-term integration health.
- Engage directly with customer IT teams to architect, configure, test, and troubleshoot complex, multi-system REST API, webhook, SSO, and SFTP integrations, designing new approaches when established patterns don’t fit.
- Lead customer-facing technical conversations across phone, video, email, and in-person meetings, translating complex technical concepts into clear, actionable guidance for technical and non-technical audiences, including pushing back on unworkable designs and setting clear expectations through escalations.
- Serve as a technical guide for the team, offering design feedback and troubleshooting support.
- Build consultative relationships with customers, anticipating needs and recommending integration optimizations based on desired workflows.
- Collaborate closely with Support, Product, and Engineering to triage and resolve integration issues, recognizing patterns across integrations, recommending improvement, and advocating for customer needs when appropriate.
- Maintain and improve integration documentation, playbooks, and reusable patterns, recommending changes that make Tier 1 delivery more repeatable.
- Participate in QA testing of new integration features to understand functionality and downstream impacts.
- Stay current with emerging technologies, including AI and automation trends, and identify opportunities to improve integration workflows and customer outcomes.
Benefits
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
