Business Integration Consultant

LMCU•Grand Rapids, MI

1d•Onsite

About The Position

LMCU is seeking a collaborative and strategic Business Integration Consultant to help ensure enterprise initiatives are operationally ready, effectively adopted, and successfully transitioned into ongoing business ownership. This role serves as a key bridge between strategy, implementation, and day-to-day operations, helping the organization turn approved initiatives into measurable business outcomes. As part of a newly established Strategic Operations function, this position will play an important role in helping build and mature the organization's approach to operational readiness, change adoption, and enterprise initiative execution. Working within Strategic Operations, the Business Integration Consultant partners with stakeholders across the organization to coordinate readiness planning, assess operational impacts, support organizational change efforts, and drive adoption of new products, services, processes, and strategic initiatives. This role plays a critical part in helping teams prepare for change, align stakeholders, and achieve sustainable results. The ideal candidate brings experience in organizational change management, business transformation, process improvement, or project leadership and is comfortable influencing across teams while managing multiple priorities.

Requirements

Bachelor's degree in business administration, management, organizational development, operations, finance, or a related field
Five or more years of experience in business operations, organizational change management, project leadership, consulting, business transformation, process improvement, or a related discipline
Experience with process improvement, Lean, or Six Sigma methodologies
Experience supporting enterprise initiatives and organizational transformation efforts
Knowledge of project, portfolio, or program management practices
Strong organizational change management and readiness planning skills
Ability to assess operational impacts and develop transition strategies
Excellent facilitation, communication, and stakeholder management skills
Ability to coordinate multiple initiatives simultaneously
Strong problem solving and relationship building skills
Ability to influence and drive alignment without direct authority
Strong written and verbal communication skills

Nice To Haves

Experience leading cross functional initiatives preferred
Credit union or financial services experience preferred
Change Management certification such as Prosci or equivalent preferred

Responsibilities

Lead readiness planning activities for strategic initiatives, products, services, and operational changes
Assess impacts to people, processes, systems, policies, and procedures
Identify risks, dependencies, and barriers to successful adoption
Partner with stakeholders to ensure operational teams are prepared for implementation activities
Develop and coordinate adoption strategies, communication plans, and stakeholder engagement activities
Support change management efforts that enable successful implementation and long-term sustainability
Partner with leaders and business units to drive awareness, understanding, and adoption of new initiatives
Build alignment among stakeholders throughout the implementation process
Facilitate collaboration among business units, operations, technology, training, compliance, risk, and other stakeholders
Coordinate handoffs between teams and ensure ownership transitions are clearly defined
Support governance and initiative review activities
Evaluate operational impacts and support process improvements related to strategic initiatives
Assist in developing procedures, documentation, and operational readiness materials
Assist with tracking business outcomes, adoption metrics, and success measures
Support post implementation reviews and lessons learned activities
Identify opportunities to improve organizational effectiveness and future initiative delivery
Adhere to and champion our core values of curious minds, collaborative hearts and continuous excellence