Sr. In-House Marketing Manager - South Florida

Travel + Leisure Co.•Pompano Beach, FL

2d•Onsite

About The Position

The Sr. In House Marketing Manager is responsible for all In-house Marketing Activities over our sites locations in Pompano Beach, Florida. Primary responsibilities include direct management of marketing team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers.

Requirements

Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 3 years management experience in marketing.
Excellent verbal and written communication skills; must maintain a high level of professionalism at all times
Ability to effectively coach, counsel and motivate direct reports
Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
Ability to efficiently multi-task
Ability to negotiate effectively
Working knowledge of marketing databases
Ability to recruit, train and develop employees
Ability to lead by example
Detail oriented and accurate
Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
Demonstrated problem solving ability
Knowledgeable with commission payroll and understanding.
Must be proficient at Microsoft Office.
Must be able to work independently.
Must be able to interact with many other departments within the company effectively. (i.e. guest and sales leaders)
Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.

Nice To Haves

At least 2-3 years Wyndham Marketing experience preferred

Responsibilities

Direct supervision of Concierge staff: interview, hire and train employees; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
Resolve issues pertaining to tour statuses, bookings, coding and etc.
Order and maintain departmental supplies (collateral material, uniforms, etc.)
Maintain copies of invitations and daily tour manifests for reference purposes.
Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
Compile data on each Marketing Coordinator's performance.
Prepare additional reports deemed necessary by upper management.
Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
Submit employee payroll in timely manner.
Full time availability weekends and holidays required.
Perform other related functions not listed.