Under limited supervision, this role is responsible for operating, maintaining, and servicing HVAC cooling systems and related equipment. The position demonstrates a high degree of technical knowledge and provides guidance to lower-level HVAC repairers. The work involves the application of moderately complex procedures and tasks that are quite varied, requiring independent judgment to select and apply the most appropriate resources. Ongoing supervision is provided on an 'as needed' basis. Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval. The job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction. Information sharing involves giving and receiving information such as options, technical direction, instructions, and reporting results. Interactions are mostly with customers, own supervisor, and coworkers in own and other departments. The role follows through with customer inquiries, requests, and complaints, forwarding difficult and non-routine inquiries or requests to the appropriate level for resolution.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree