Emergency Communications Specialist - Multiple Vacancies
About The Position
Emergency Communications Specialists act as the liaison between law enforcement and people in need of help. They gather essential information from callers and accurately and promptly share it with first responders. This role is crucial for ensuring emergency vehicles are dispatched effectively. The Department of Public Safety offers possible advancement routes to Q/A positions, Supervisor, Operation Managers, CAD Administrators, or Director. This operation provides 24/7 coverage on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts. Selected candidates must pass a fingerprint-based background check and a polygraph. During training, all three shifts (days, evenings, overnights) must be worked. After the probationary period, shift assignments are determined by seniority in compliance with collective bargaining agreements.
Requirements
- Graduation from high school or equivalent.
- Ability to make prompt and accurate decisions under stressful and time-sensitive conditions.
- Ability to handle multiple enhanced 911 calls simultaneously.
- Ability to detect discrepancies within agency databases and report inconsistencies.
- Ability to perform duties with minimal supervision.
- Ability to prioritize incidents.
- Must be able to pass a fingerprint-based background check and a polygraph before employment.
- Must be available to work all 3 (three) shifts including days, evenings, and overnights during the training period.
Nice To Haves
- Attain certifications in Maine State Terminal Operator, Emergency Telecommunicator, Emergency Fire Dispatcher, Emergency Medical Dispatcher (including CPR training), and NexGen 9-1-1 within six months of hire.
Responsibilities
- Acting as the first point of contact for people in need of help for emergency and non-emergency situations.
- Coordinating effective response to calls for service.
- Developing incident resolution strategies.
- Searching databases to find pertinent information for appropriate personnel (e.g., criminal history, stolen property, motor vehicle data).
- Documenting calls in the computer-aided dispatch system.
- Operating communications equipment, including computer-aided dispatch and radio systems.
Benefits
- 13 paid holidays
- 12 days of sick leave
- 3+ weeks of vacation leave annually
- Vacation leave accrual increases with years of service
- Personal leave for overtime-exempt employees
- Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums.
- Dental Insurance: The State of Maine pays 100% of employee-only dental premiums.
- Retirement Plan: The State contributes the equivalent of 14.71% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.
- Extensive and highly competitive benefits package covering many aspects of wellness.
- Opportunities for learning, growth, and skill refinement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
