Sr. Human Resources Manager

BBB | Better Business Bureau•Daphne, AL

10h•Hybrid

About The Position

As Senior HR Manager for North America Shared Services, you are the strategic HR business partner and people leader for our corporate office and multiple distribution centers. Partnering closely with operations and corporate leadership, you set HR strategy and deliver hands-on support across employee relations, talent acquisition, performance, compensation, and multi-state compliance for a geographically distributed, largely hourly workforce. This is a high-impact role for a leader who can operate both strategically and tactically, standardize HR practices across sites, and influence at every level.

Requirements

8+ years of progressive HR experience, including 3+ years in an HR leadership or senior business partner role.
Bachelor’s degree in human resources, Business Administration, or a related field.
Strong knowledge of multi-state employment law (FLSA, FMLA, ADA, EEO, OSHA).
Proven experience leading complex employee relations matters.
Proficiency with HRIS and applicant tracking systems, with strong people-analytics capability.
Ability to travel ~50% across the corporate office and distribution locations in North America.

Nice To Haves

Master’s degree and/or SHRM-SCP or SPHR certification.
Experience supporting distribution, logistics, or manufacturing multi-site / hourly workforces.
Experience standardizing HR in a shared services or multi-location model.
Bilingual (English/Spanish) a plus.

Responsibilities

Serve as the senior HR advisor and escalation point for site leaders and employees; lead complex investigations, conflict resolution, and corrective actions, partnering with legal as needed; foster a positive, inclusive culture across all sites.
Own recruitment strategy and workforce planning for distribution locations, including high-volume and hourly hiring; partner with operations to forecast needs and build proactive pipelines.
Lead performance management, talent reviews, leadership development, and succession planning; coach managers and emerging leaders across the network.
Partner with Total Rewards to administer programs and run market and pay-equity analysis that keeps pay competitive and compliant across locations.
Develop and maintain HR policies; ensure compliance with FLSA, FMLA, ADA, EEO, and OSHA across multiple states; lead audits and mitigate risk with legal.
Standardize onboarding and orientation across sites and use turnover and engagement data to continuously improve the employee experience.
Provide HR leadership across distribution locations from the Daphne, AL corporate office (~50% travel); standardize and scale consistent HR processes through the shared-services model.