Sr. HR Partner Colleague Relations

Trinity Health•Livonia, MI

About The Position

The Senior Colleague Relations Partner provides guidance and subject matter expertise to Regional Health Ministry leadership, managers, and colleagues to promote a fair, positive, and collaborative working environment. In collaboration with Regional Health Ministry management, HR Business Partners, and regional Colleague and Labor Relations Center of Expertise leadership, the role contributes to the development, implementation, and management of colleague relations strategies, processes, and programs. The position consults with management and regional leadership to manage, resolve, and identify trends in colleague relations matters. It plans and conducts high-risk and complex investigations and responds to sensitive internal and external complaints. The role provides expert guidance and solutions that support Trinity Health’s strategic aims and its person-centered, mission-focused colleague culture. The Senior Colleague Relations Partner also supports organizational risk management and compliance, analyzes program effectiveness, facilitates problem resolution, and helps develop remediation plans. The position may support merger, divestiture, and acquisition activities and conduct colleague relations training. Travel to Trinity Health sites may be required, up to 10% of the time.

Requirements

Bachelor’s degree in Human Resources Management, Business Administration, or a related field, with five or more years of related experience, or an equivalent combination of education and experience.
Advanced knowledge of employment laws and their application in operating environments.
Knowledge of state and federal laws, regulations, and requirements related to HR and colleague relations, dispute resolution, and fostering a positive workplace.
Ability to analyze, interpret, evaluate, and constructively respond to variable situations; strong logical and deductive reasoning skills.
Ability to collect and synthesize information from disparate sources to make investigative findings and recommend remediation.
Ability to support change management and process improvement and identify innovative ways to deliver programs and services efficiently and effectively.
Strong written and verbal communication and interpersonal skills, with the ability to interact effectively across organizational levels.
Customer-service orientation and the ability to anticipate customer needs and exercise judgment in meeting reasonable expectations.
Ability to prioritize and organize competing tasks and projects, adapt to changing priorities, and delegate appropriately.
Ability to maintain the highest degree of discretion and confidentiality when handling sensitive information.
Ability to work concurrently on varied tasks in potentially stressful situations with people who have diverse personalities and work styles.
Ability to travel to Trinity Health sites as needed, up to 10% of the time.
Ability to comply with Trinity Health policies and procedures.

Nice To Haves

Master’s degree.
Prior health-care experience.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in workplace behaviors, practices, and decisions.
Consult on the planning, definition, and application of colleague relations policies, processes, programs, and initiatives, and monitor their impact and effectiveness.
Coach and counsel management through complex and high-risk colleague relations matters, including performance and disciplinary issues, formal complaints, problem resolution, fitness-for-duty matters, diversion, and reasonable accommodations.
Collaborate with regional directors, HR Business Partners, management, and HR leadership to identify, manage, and mitigate organizational risk and ensure compliance and consistency in colleague relations services.
Partner with internal and external stakeholders, including Risk Management, Legal Services, Integrity and Compliance, and regulatory bodies.
Collect and analyze qualitative and quantitative data to monitor colleague relations programs and initiatives, communicate findings, and develop remediation plans as needed.
Manage and facilitate the colleague problem resolution process, conduct investigations, document findings and outcomes, and provide objective recommendations to management.
Lead or support strategies and investigations for high-risk and sensitive matters within the Just Culture framework and promote consistent application of policies and procedures.
Co-develop and manage protocols for monitoring, reporting, and addressing diversion and fitness for duty for colleagues, physicians, and contract staff, including impairment-for-cause testing and physical capacity evaluations.
Assist with organization-wide response strategies for colleague relations matters.
Support management during mergers, divestitures, and acquisitions by assessing impacts on colleague relations policies, programs, and initiatives.
Conduct colleague relations training when required, including Just Culture and employment law-focused training.
Advocate for fair and consistent workplace practices and maintain advanced knowledge of applicable laws, regulations, policies, and procedures.
Maintain confidentiality and comply with Trinity Health policies and procedures.
Travel to Trinity Health sites as needed, up to 10% of the time.