Regional Manager, Colleague Relations

Trinity Health•Boise, ID

3d•Hybrid

About The Position

Supports the development, implementation, and standardization of system-wide colleague relations strategy, policies, processes and programs throughout the Regional Health Ministries (RHM). In partnership with the Colleague and Labor Relations Center of Expertise (COE) leadership, Human Resources Business Partners (HRBPs), and ministry leadership, implements and manages the day-to-day activities supporting colleague relations strategic plans, policies, and procedures to achieve Trinity Health's Strategic Aims to realize a person-centered, mission-focused colleague culture. Locally drives and implements the colleague relations strategy through systemic policy alignment and program management to support key stakeholders to proactively cultivate positive colleague relations throughout the RHM, in addition to performing and fulfilling essential colleague relations activities and accountabilities. Works in conjunction with Colleague and Labor Relations COE leadership and HRBPs, to provide local direction, operational management and integration of long term and short term colleague relations initiatives.

Requirements

Bachelor's degree in Human Resources Management, Business Administration, Labor and Industrial Relations or a related field, with five (5) years of progressive colleague relations experience, including planning and conducting high-risk, sensitive investigations and formal dispute resolution processes; or an equivalent combination of education and experience.
Previous people management or team leadership experience is required.
Demonstrated experience in successful development and implementation of the colleague and labor relations strategies, policies, procedures, and programs that ensure operational alignment and standardization across the organization.
Possesses technical knowledge with demonstrated success in assessing organizational/business effectiveness, colleague relations, communication and change management, performance and experience working to achieve results through effective management partnerships.
Demonstrated leadership skills to provide support and guidance on daily business decisions and to collaborate with RHM leadership as a credible, results-driven and valued partner.
Exceptional interpersonal, consultative, and relationship building skills in order to effectively represent colleague relations, often in highly sensitive situations, and to discuss and resolve related complex issues. Ability to effectively influence results, and garner support. Extremely high level of diplomacy and tact are required. Ability to read the subtle nuances of situation and react/plan accordingly.
Demonstrated ability to transfer knowledge of colleague relations practices to HRBPs, COE peers, and business leaders.
Business and analytical skills to implement colleague relations strategies, policies, procedures, and programs and prepare special reports and analyses.
Advanced level of written and verbal communication skills and presentation skills for varied interactions to provide optimal customer service to clients, colleagues, and management partners.
Ability to support a change management and process improvement work environment.
Ability to negotiate, influence, motivate, and interact with a diverse range of internal and external constituents.
Makes effort to continuously learn and seek personal and professional growth opportunities to build credibility with customers, peers, and team members.
Must be discrete and maintain the highest degree of confidentiality with extremely sensitive information and data.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Nice To Haves

Master's degree and prior health-care experience preferred.
Experience in a health system/healthcare environment is highly preferred.

Responsibilities

Oversees daily functions of the Colleague Relations Partners within the region. Provides support to the direct reports through mentoring, coaching, and ongoing feedback regarding professional development and performance quality.
Ensures implementation the vision for Trinity Health's colleague relations strategy, policies, procedures, and programs ensuring alignment and standardization, where appropriate, throughout the RHM.
Influences, collaborates and innovates in conjunction with Colleague and Labor Relations COE leadership, other COEs, HRBPs, and RHM leadership teams on a broad range of colleague relations matters, conducting investigations, reporting on colleague relations trends, and managing complex colleague transitions resulting from MD&A activities and organizational redesign.
Provides support in the planning, defining and application of ministry-based colleague relations programs and initiatives, including strategy, policy, and program development in conjunction with Colleague and Labor Relations COE leadership.
Provides RHM leadership, direction, development, and oversight of the work, priorities, and competencies of the HR ministry service area based colleague relations field operations teams.
Engages COEs, HRBPs, and RHM leadership and management in the planning and implementation of system-wide colleague relations policies, procedures, and programs to support the operational needs of the organization and Trinity Health's Strategic Aims; provides support in understanding, adopting, and supporting colleague relations strategy, policies, procedures, and programs across the RHM.
Under the direction of Colleague and Labor Relations COE leadership provides project management support for colleague relations specific projects and initiatives, including planning and assessing performance and compliance. Similarly, provides support in matters pertaining to problem resolution and formal dispute resolution processes.
Coordinates the delivery and utilization of RHM communications, tools, and resources to support stakeholder alignment, adoption, and implementation of Trinity Health's national colleague relations strategy.
Provides local dissemination of colleague relations trends and data to monitor and measure the impact of ongoing colleague relations programs and initiatives; uses data to gauge the potential of organizational wide colleague relations issues that may lead to complaints, litigation, and investigations.
Partners with Colleague and Labor Relations COE leadership, key stakeholder groups, and RHM leadership to co-develop and manage protocols for addressing diversion, fitness for duty for all colleagues, non-employed physicians and allied health professionals and contract staff.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.