Sr. HCI Operations Planning Associate

Hyundai Capital • Irvine, CA

8d • Hybrid

About The Position

The Sr. HCI Operations Planning Associate provides operational support for assigned service contract programs and business stakeholders. The role coordinates recurring work involving contract originations, claims and cancellations, accounting and billing, dealer onboarding, operational reporting, system integrations, and production support. It works with OEM partners, dealers, vendors, and internal teams to monitor service delivery, research operational issues, communicate status, maintain documentation, and support process improvements in accordance with established requirements and procedures.

The associate supports program operations, issue resolution, reporting and analysis, system and project work, documentation, controls, and continuous improvement. This includes monitoring metrics and service levels; preparing reports, dashboards, scorecards, and presentations; assisting with system enhancements and testing; and supporting business reviews, compliance activities, and audit requests.

Requirements

• Minimum 4–6 years of experience in business operations, operations planning, business analysis, project support, or a related field.
• Experience coordinating operational activities and working with business and technical teams to support issue resolution, system changes, and testing activities.
• Experience supporting one or more of: contract originations, claims and cancellations, accounting and billing, operational reporting, dealer onboarding, or production support.
• Experience researching operational issues, identifying contributing factors, and coordinating follow-up through resolution.
• Experience preparing reports, dashboards, or performance metrics to support operational decision-making.
• Bachelor’s degree in Business Administration, Finance, Operations Management, Analytics, Information Systems, or a related field, or equivalent relevant experience.
• Analytical and problem-solving skills, including researching operational issues, interpreting information, and recommending practical solutions.
• Written and verbal communication skills appropriate for coordinating with internal teams, vendors, and business stakeholders.
• Ability to organize work, manage multiple priorities, track action items, and meet established deadlines.
• Ability to interpret operational data, identify trends and exceptions, and prepare accurate reports and summaries.
• Working knowledge of business operations, process documentation, system testing, and continuous improvement practices.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.
• Ability to work independently on recurring assignments, collaborate across teams, adapt to changing priorities, and seek guidance on unfamiliar or higher-risk matters.

Nice To Haves

• Experience with reporting, workflow, or analytics tools such as Tableau, Power BI, OBIEE, Salesforce, Jira, Confluence, SQL, or similar platforms.
• Training or certification in business process management, project management, data analytics, Lean/Six Sigma, or business analysis.
• Experience with relevant reporting or workflow systems.

Responsibilities

• Coordinate day-to-day operational activities for assigned programs and stakeholders.
• Support contract originations, claims and cancellations processing, accounting validations and billing, dealer onboarding, operational reporting, and production support.
• Work with OEMs, vendors, and internal teams to monitor service delivery and adherence to service levels and business requirements.
• Research operational, system, data, reporting, billing, and customer-impacting issues; coordinate with business and technical teams, track action items, communicate status, and support resolution.
• Escalate higher-risk or unfamiliar matters to management or the appropriate functional resource.
• Monitor operational metrics, service levels, financial activity, data quality, and reporting outputs.
• Prepare reports, dashboards, scorecards, and presentations to identify trends, exceptions, and potential operational risks; summarize findings and provide recommendations.
• Support system enhancements, process changes, and cross-functional projects by gathering requirements, documenting business processes, participating in quality assurance and user acceptance testing, and assisting with implementation.
• Identify and recommend practical improvements to efficiency, accuracy, scalability, or customer experience.
• Maintain procedures, process documentation, reporting definitions, and operational control records.
• Support business reviews, compliance activities, and audit requests by compiling information and tracking follow-up actions.
• Identify process gaps or operational risks and assist with implementing approved improvements.

Benefits

• Hybrid flexibility: 4 days onsite and 1 day remote.
• Monthly vehicle allowance plus vehicle purchase and lease discounts.
• Medical, dental, and vision plans.
• Employer-funded HSA contributions.
• 401(k) with company match and immediate vesting from day one.
• Company-paid life and disability insurance.
• Wellbeing benefits, including fitness and health resources.
• Leadership programs and career development supporting continuous learning.
• Paid Volunteer Time Off and a company charitable donation in the employee’s honor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior