Sr Fraud Analyst III - Secured Products

Bank of America•Fort Worth, TX

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence. The Fraud Referral Sr Fraud Analyst III role is responsible for completing enhanced reviews on enterprise fraud referral cases.

Requirements

2 years of Fraud experience, identifying and mitigating fraud
Detail oriented with strong analytical and organizational skills
Strong time management skills
Ability to influence without direct authority
A high impact person who exhibits forward thinking, promotes team effort and demonstrates initiative
Strong oral and written communication skills
Can work with little direction and able to multi-task
Ability to shift priorities quickly
Proficiency/Experience using MS Excel, Word
Experience interacting with Customers in a professional and empathetic matter
Active listening skills to develop information, understand situations

Nice To Haves

Current experience in Client Protection (i.e. Fraud Detection, Escalations, Claims, etc..)
Experience in areas such as Mortgage and / or Vehicle Lending, Underwriting, Consumer products, ARP, Complaints/Escalations

Responsibilities

Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
Prepares reports for suspicious activity, escalating concerns to senior management as required
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence
Completing thorough reviews and taking appropriate action based on facts observed within the review and characteristics of the case received.
Conducting complex research, which includes completing a reasonable investigation and analysis of facts and documentation received within the case
Reviewing bank systems of records and public records searches.
Evaluating all evidence in order to determine fraud and mitigate risk