Sr Fraud Analyst II (FI Fraud Referral )

Bank of America•Jacksonville, FL

1d•Onsite

About The Position

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support. "Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy"

Requirements

1 year minimum of Fraud or Claims detection experience.
Prior experience analyzing and applying regulatory requirement to compliance practices
Excellent verbal and written communications skills sufficient to interact effectively with all levels of management and staff
Comfortable with multi-tasking and prioritization and able to work in an independent, efficient and effective manner in a fast-paced environment, while working cohesively in a team setting
Strong attention to details with commitment to accuracy and quality while meeting production and quality goals
Strong knowledge in Microsoft Office (Excel, Outlook, Word)
Strong organizational and time management skills

Nice To Haves

Current Client Protection Experience (Claims, Fraud Detection, etc..)
Fraud Experience
2 years or more in a role interacting with clients/customers
Cross enterprise product/channel knowledge
Critical / innovative thinker, to support management deliverables designed to set strategy and determine areas of opportunity within policy and procedures

Responsibilities

Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Records data captured during client interactions accurately