Sr. Forward Deployed Engineer

Re:Build Manufacturing • Framingham, MA

4d • $143,666 - $215,500 • Onsite

About The Position

The Senior Forward Deployed Engineer serves as a trusted technical advisor and problem-solver at a cable assembly production site. The role leads efforts to resolve complex operational and technical challenges across plant operations, system integrations, and cloud-based services. Working closely with plant leadership and the Cadonix development team, the engineer identifies system improvements, influences feature enhancements, and translates manufacturing needs into technical requirements.

The position provides on-site technical leadership for smartBuild, including prioritizing and resolving production-critical incidents with plant management and keeping collaborators informed until service is restored. It diagnoses issues across smartBuild’s distributed architecture, from shop-floor components and integrations to AWS cloud services, and works with Development and DevOps teams to improve reliability, performance, monitoring, and deployment.

The engineer leads root-cause analysis for major or recurring incidents, drives preventive fixes, and improves runbooks, monitoring, and support processes. The role also contributes to solution design and product roadmap discussions using knowledge of harness manufacturing, and mentors a less-experienced Forward Deployed Engineer. It sets standards for on-site training and documentation for operators, supervisors, and engineers.

Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Software Engineering, Electrical or Manufacturing Engineering, or a related field; an equivalent combination of education and experience is accepted.
• At least 7 years of experience in software engineering, site reliability, solutions engineering, or application engineering.
• Strong SQL and relational database skills.
• Programming or scripting experience, such as Python, TypeScript/JavaScript, or C#.
• Experience with APIs and integrations, and Windows and Linux environments.
• Experience supporting complex distributed systems in production on AWS for at least 3 years.
• Experience with or familiarity in wire harness manufacturing or harness build tools, and understanding of how software supports production flow, quality, and traceability.

Nice To Haves

• Experience with MES, ERP, or other manufacturing systems.
• Experience in or exposure to wire harness or electrical manufacturing is strongly preferred.

Responsibilities

• Lead on-site support for smartBuild at the plant.
• Own resolution of complex, cross-system issues and set priorities with plant management during production-critical incidents; keep collaborators informed until service is restored.
• Diagnose issues across smartBuild’s distributed architecture, including shop-floor components, integrations, and AWS cloud services.
• Work with Development and DevOps teams to improve site reliability, performance, monitoring, and deployment.
• Translate manufacturing requirements into well-scoped change requests and solution proposals.
• Contribute to technical design discussions with Product and Development and help shape the product roadmap using harness manufacturing knowledge.
• Lead root-cause analysis for major or recurring incidents and drive preventive fixes with the development team.
• Improve runbooks, monitoring, and support processes.
• Mentor and guide a less-experienced Forward Deployed Engineer, reviewing their work and exchanging technical and domain knowledge.
• Set standards for on-site training and documentation for operators, supervisors, and engineers.

Benefits

• Medical, dental, and vision benefits.
• Retirement benefits.
• Paid time off.
• Other benefits included in a comprehensive benefits package.
• May be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans.
• Employee shared ownership and participation in the financial rewards of company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior