Sr. Forward Deployed Engineer

Re:Build Manufacturing • Framingham, MA

3d • Onsite

About The Position

The Senior Forward Deployed Engineer serves as a trusted technical advisor and problem-solver, leading efforts to overcome complex operational and technical challenges at a cable assembly production site. The role focuses on smartBuild and draws on expertise in distributed software systems and AWS cloud infrastructure to diagnose and resolve issues across plant operations, system integrations, and cloud-based services. The engineer works closely with plant leadership and the Cadonix development team to identify system improvements, influence feature enhancements, and translate manufacturing needs into technical requirements.

The role leads on-site technical support, owns resolution of complex cross-system issues, and sets priorities with plant management during production-critical incidents. It also works with Development and DevOps teams to improve reliability, performance, monitoring, and deployment. The engineer translates manufacturing requirements into change requests and solution proposals, contributes to product and technical design discussions, leads root-cause analysis, and drives preventive fixes. In addition, the role mentors a less-experienced Forward Deployed Engineer and sets standards for on-site training and documentation for operators, supervisors, and engineers.

Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Software Engineering, Electrical or Manufacturing Engineering, or a related field, or an equivalent combination of education and experience.
• 7+ years of experience in software engineering, site reliability, solutions engineering, or application engineering.
• Strong SQL and relational database skills.
• Programming or scripting experience, such as Python, TypeScript/JavaScript, or C#.
• Experience with APIs and integrations.
• Experience working in Windows and Linux environments.
• Experience supporting complex distributed systems in production on AWS for 3+ years.
• Understanding of how software supports production flow, quality, and traceability.

Nice To Haves

• Experience with MES, ERP, or other manufacturing systems.
• Experience with or familiarity in wire harness manufacturing, including processes such as cutting, stripping, crimping, formboard assembly, and electrical testing, or with harness build tools.
• Experience in or exposure to wire harness or electrical manufacturing is strongly preferred.

Responsibilities

• Lead on-site support for smartBuild at the plant.
• Own resolution of complex, cross-system issues and set priorities with plant management during production-critical incidents.
• Keep collaborators informed until service is restored.
• Diagnose issues across smartBuild’s distributed architecture, including shop-floor components, integrations, and AWS cloud services.
• Work with Development and DevOps teams to improve site reliability, performance, monitoring, and deployment.
• Translate manufacturing requirements into well-scoped change requests and solution proposals.
• Contribute to technical design discussions with Product and Development and help shape the product roadmap using knowledge of harness manufacturing.
• Lead root-cause analysis for major or recurring incidents and drive preventive fixes with the development team.
• Continually improve runbooks, monitoring, and support processes.
• Mentor and guide a less-experienced Forward Deployed Engineer, reviewing their work and sharing technical and domain knowledge.
• Set the standard for on-site training and documentation for operators, supervisors, and engineers.

Benefits

• Medical, dental, and vision benefits.
• Retirement benefits.
• Paid time off.
• Other benefits as part of a comprehensive benefits package.
• May be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans.
• Company ownership and a share in financial rewards from the company’s success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior