Sr Forms Analyst
About The Position
Forms & Publishing is a department which oversees the cost-effective design and production of ICBC corporate business forms and publications. These print and electronic products are integral to the day-to-day operation of virtually every aspect of ICBC business, such as the sale of insurance, management of claims, and issuance of driver licenses. An opportunity is now available for a full-time, permanent Senior Forms Analyst within this area. As a Senior Forms Analyst you will work as part of a professional team of designers and analysts to meet strict production deadlines set by internal clients. The successful applicant would be expected to analyze business process requirements and propose forms solutions; troubleshoot complex production issues; contribute to corporate project planning and implementation meetings; coordinate delivery timelines with external print vendors; maintain high-quality customer service through clear and professional communication with internal clients and co-workers; report to a Manager on vendor performance and technical issues; consistently follow established procurement processes and procedures; and ensure forms and publication design is done in accordance with corporate standards.
Requirements
- Previous experience within a customer service area
- Previous experience working with/in project teams
- Previous experience with print production and procurement
- Previous experience with print and electronic forms analysis/design
- Previous experience managing relationships with external vendors
- A thorough understanding of print specification writing
- Excellent knowledge of effective graphic design and layout techniques
- Familiarity with professional design software used for print and online delivery
- Excellent oral & written communication skills
Responsibilities
- Analyze business process requirements and propose forms solutions
- Troubleshoot complex production issues
- Contribute to corporate project planning and implementation meetings
- Coordinate delivery timelines with external print vendors
- Maintain high-quality customer service through clear and professional communication with internal clients and co-workers
- Report to a Manager on vendor performance and technical issues
- Consistently follow established procurement processes and procedures
- Ensure forms and publication design is done in accordance with corporate standards
Benefits
- competitive salary
- comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
