Sr Field Service Technician - Trenton NJ
About The Position
Rivian is seeking an experienced Senior Field Service Technician to provide advanced technical support for complex vehicle repairs and field operations. Based primarily at a service center, the technician may also work remotely, travel to remote locations, or support production plants as business needs require. The role combines advanced diagnostics and repair with technical leadership, mentoring, continuous improvement, and cross-functional collaboration. The technician performs bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings. They provide remote diagnostic guidance, use specialized tools to investigate electrical, high-voltage, and network faults, and verify work through road tests. The role also includes managing complex parts operations, maintaining clear technical documentation, delivering root-cause analysis and feedback, and working professionally with customers, suppliers, and internal teams. The position requires availability for a standard 40-hour workweek, with weekends, holidays, and early morning, evening, or overnight shifts as needed. Regional travel and travel to production plants may be required. The role involves physical tasks such as sitting, standing, bending, kneeling, and lifting up to 50 pounds.
Requirements
- Minimum age of 21 years.
- Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
- Ability to work a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
- Ability to travel to regional locations or production plants as needed.
- Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
- Physical capability to sit, stand, bend, kneel, and lift up to 50 pounds.
- State mechanic certifications where required by jurisdiction.
- Advanced knowledge of high-voltage architecture, HVIL, charging isolation, and safety power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
- Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
- Expertise in chassis service and diagnosis of vehicle dynamics, including alignments, braking systems, ABS, traction control, power steering, and NVH concerns.
- Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine usage, 609 refrigerant certification, and thermal management diagnosis.
- Proficiency in calibrating ADAS and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.
Nice To Haves
- High school diploma, GED, or recognized equivalency credential.
- Graduation from an accredited automotive repair school or vocational program.
- Ability to drive a non-commercial truck and trailer.
- 5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
- 3 to 8+ years of hands-on experience with vehicle high-voltage systems and diagnostics.
- Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
- Demonstrated experience in continuous improvement, process standardization, and escalation management.
Responsibilities
- Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings, including customer sites, mobile routes, and remote locations.
- Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when safe and feasible, using logged vehicle data and technical schematics.
- Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead technical problem-solving on the shop floor.
- Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
- Conduct road tests to verify repair quality, champion continuous improvement, and promote consistent, high repair-workflow standards.
- Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
- Produce technical documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
- Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.
Benefits
- Annual performance bonus may be available to the successful candidate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
