Field Service Technician - Trenton NJ
About The Position
Rivian is hiring an emerging-to-mid-level Field Service Technician to develop technical skills while delivering an exceptional customer experience. The technician will work under the mentorship of senior technicians and leadership to support electric vehicle repairs, inspections, and field service operations. The role is based primarily at a local service center and may also involve remote work, mobile-service travel, or support for plant operations as business needs evolve. The role involves diagnosing and repairing vehicles, following technical procedures and safety requirements, road-testing repaired vehicles, assisting with parts and work-order operations, and maintaining detailed repair documentation. The technician will interact professionally with customers and other stakeholders, contribute feedback and process improvements, participate in service initiatives, and complete ongoing training. The position offers an hourly range of $25.88–$35.64 for New Jersey applicants. The successful candidate may be eligible for an annual performance bonus.
Requirements
- At least 21 years old.
- Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
- Available for a standard 40-hour workweek, with possible weekend, holiday, early morning, evening, or overnight shifts based on business needs.
- Able to travel to regional locations or production facilities as needed.
- Proficient with laptops and computers in Windows or Mac environments and with work-order management systems.
- Strong organizational and time-management skills, attention to detail, and eagerness to learn.
- Able to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
- Foundational understanding of basic electricity, including awareness of high- and low-voltage systems.
- Basic familiarity with digital volt-ohm meters (DVOMs) and introductory exposure to reading electrical schematics.
- Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
- Basic understanding of diagnostic workflows and troubleshooting under guidance.
Nice To Haves
- High school diploma, GED, or recognized equivalent credential.
- Ability to drive a non-commercial truck and trailer.
- Graduation from an accredited automotive repair school or program.
- 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
- Basic exposure to electric vehicle or hybrid frameworks.
- Experience working in a fast-paced startup environment.
Responsibilities
- Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
- Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while working with and learning from senior technicians.
- Use available technical resources and follow repair procedures while maintaining quality and safety.
- Conduct post-repair road tests to verify repair quality and operational safety.
- Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work-order and expense reporting.
- Maintain detailed technical notes and documentation for completed and in-process repairs.
- Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
- Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
- Complete required training, maintain current technical skills, and progressively perform high-quality work with minimal supervision.
Benefits
- May be eligible for an annual performance bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
