Sr. Field Service Technician - Trenton, NJ

Rivian•Hamilton Square, NJ

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role is primarily based at a service center, but may also involve remote troubleshooting, travel to remote locations, or work at production plants as business needs require. The technician will provide advanced diagnostics and repair support, mentor junior team members, help standardize repair processes, and address complex technical challenges.

Requirements

Minimum age of 21 years.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour week, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 lbs.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostics.
Advanced skills in high-voltage architecture, HVIL, charging isolation, safety power-down protocols, and diagnosis of high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Mastery of chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
Knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and replacement or adjustment of sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostics experience.
Experience in leadership or supervisory roles, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs by evaluating logged vehicle data and technical schematics when local vehicle access is not required.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee parts ordering, receiving, inventory management, and billing.
Produce documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.