Field Service Technician - Trenton, NJ

Rivian Automotive•Trenton, NJ

About The Position

Rivian is hiring a Field Service Technician to perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations. This junior-level role works under the mentorship of senior technicians while learning Rivian’s product line, electric-vehicle systems, tools, and accessories. The technician follows technical resources and repair procedures, prioritizing quality and safety, and conducts post-repair road tests to verify vehicle operation. The role also supports parts operations and work-order reporting, maintains detailed repair documentation, and interacts professionally with customers, families, third-party affiliates, and suppliers. The technician is expected to participate in training and service initiatives, provide feedback on processes, and build technical skills while increasingly completing high-quality work with minimal supervision. The position requires a standard 40-hour workweek, with shifts and travel that may vary according to business needs.

Requirements

High school diploma, GED, or recognized equivalency credential preferred.
At least 21 years old.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Available for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops or computers in Windows or Mac environments and work-order management systems.
Strong organizational and time-management skills, attention to detail, and eagerness to learn.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
Basic understanding of electricity, including awareness of high- and low-voltage systems; basic circuit measurement tools such as a DVOM; and introductory exposure to electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting under guidance.

Nice To Haves

Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric-vehicle or hybrid frameworks.
Experience working in a fast-paced start-up environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at service centers, on mobile routes, or at remote locations.
Learn Rivian’s product line, electric-vehicle framework, tools, and accessories while working under senior-technician mentorship.
Use available technical resources and follow repair procedures while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and operational safety.
Assist with parts ordering, receiving, shipping, inventory tracking, and work-order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, keep technical skills current, and maintain high-quality work with increasing independence.