Sr. Field Service Technician - Night Shift Woodbridge, New Jersey

Rivian • Woodbridge Township, NJ

1d

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role calls for an adaptable, team-oriented leader who can drive continuous improvement, mentor junior team members, and address challenging diagnostic issues in a fast-paced environment. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or assignments at production plants to provide advanced field support as business needs require. Candidates will be evaluated on advanced technical skills and leadership capabilities.

The technician performs advanced vehicle diagnostics, repairs, installations, and inspections; provides technical guidance and remote troubleshooting; and uses specialized tools to resolve complex electrical, high-voltage, and network faults. The role also encompasses mentoring, quality verification, process standardization, parts operations, technical documentation, root-cause analysis, and professional engagement with customers, suppliers, and internal teams.

Requirements

• Minimum age of 21 years.
• Valid driver's license with a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
• Physical ability to perform occupational tasks involving sitting, standing, bending, kneeling, and lifting up to 50 pounds.
• State mechanic certifications where required by jurisdiction.
• 3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
• Advanced technical capability in high-voltage architecture, HVIL, charging isolation, high-voltage safety power-down protocols, and diagnosing high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
• Capability in chassis service and diagnosis of vehicle dynamics, including alignments, braking systems, ABS, traction control, power steering, and NVH concerns.
• Knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
• Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostics experience.
• Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can safely be addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to diagnose complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Produce documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events.

Benefits

• Annual performance bonus may be available.
• Night-shift technicians receive a 15% hourly shift differential on base hourly pay between 6 PM and 6 AM.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits, subject to eligibility.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian’s Employee Stock Purchase Plan, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED