Associate Field Service Technician - Northern New Jersey - Transport

Stryker • Hackensack, NJ

2d • Onsite

About The Position

As an Associate Field Service Representative, you will support a designated service territory by repairing and delivering Stryker equipment, with a focus on Transport solutions. Products include stretchers, transport chairs, bed frames, and temperature management systems. The role offers an opportunity to gain experience and advance into a more senior ProCare role within Stryker. The position is field-based and involves approximately 10% travel.

Requirements

• High school diploma.
• At least 21 years of age to meet driving requirements.
• Valid driver’s license in the state of residence and a good driving record; the role involves operating a company vehicle and following company policy.
• Basic electronic and mechanical aptitude.
• Willingness and ability to work an extended work week, including nights and weekends at times.

Responsibilities

• Perform required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades.
• Use computer software to complete documentation, order parts, and reference training materials.
• Provide a high level of customer etiquette in support of the sales team and promote equipment and service usage by establishing and maintaining effective customer relationships.
• Work mostly independently and collaborate with teammates across the business, including assisting with Field Service projects and initiatives.
• Maintain Field Service metrics, including hours and overtime accountability, inventory accuracy, and documentation cadence.
• Repair and deliver Stryker Transport equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED