Sr. Field Service Engineer

Plasma-Therm LLC•OR, OR

93d

About The Position

Plasma-Therm Field Service Engineers provide comprehensive service on assigned equipment while maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. The role provides technical assistance to support customers as required. Work is performed at the factory and individual customer sites, in environments that may include a business office, manufacturing operation, laboratory, and clean room facilities. The engineer installs, commissions, maintains, modifies, and retrofits products at user sites; troubleshoots and calibrates equipment; trains customers; and responds to technical inquiries. The role also supports other engineers and sales representatives, factory operations, and trade shows, while maintaining equipment records and coordinating schedules. Extensive travel may be required to support customer needs.

Requirements

Bachelor’s degree in electrical or mechanical engineering or a related field.
Minimum 7 years of related experience, or an equivalent combination of education and experience.
Minimum 5 years of experience with optics, laser, and/or semiconductor manufacturing equipment.
Experience with PVD, Sputtering, or Evaporator systems.
Prior experience performing multiple on-site installations.
Valid driver’s license, clean driving record, major credit card for business travel, and passport.
Ability to read and interpret technical journals and reports.
Ability to obtain necessary visas to support assigned customers.
Ability to compile reports and compose routine correspondence.
Ability to communicate effectively with customers and respond to common inquiries, complaints, and requests.
Excellent people skills and ability to project a professional image.
Ability to effectively deal with customers and negative situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to travel extensively to support customer needs.
Ability to wear safety equipment and follow safety instructions.
Ability to perform duties that routinely involve sitting, standing, walking, stooping, kneeling, touching, seeing, and hearing; may need to lift or move up to 50 pounds, and over 50 pounds with assistance.

Responsibilities

Install, commission, and maintain products at user sites, and perform modifications or retrofits as needed.
Demonstrate leadership and teamwork throughout job responsibilities.
Maintain detailed knowledge of products and applications.
Train customers and others in the effective operation, calibration, and maintenance of products.
Respond to customer and Plasma-Therm technical personnel inquiries concerning product specifications, maintenance, and performance issues.
Assist Field Service Engineers, Process Engineers, and Sales Representatives with installations, trade shows, training, and other events as required.
Provide technical assistance; troubleshoot, diagnose, and calibrate products by telephone, internet, or at user sites for product-specification performance.
Maintain accurate records and issue complete and timely reports on equipment operations.
Be responsible for the corporate toolbox.
Provide support to the factory and trade shows as required.
Accumulate histories of equipment performance, commercial relationships, and commercial opportunities.
Maintain contact with the Field Service Coordinator to facilitate effective scheduling.
Assist the technical support department by responding to customer inquiries.
Perform other duties as assigned.
Be aware of and adhere to applicable Safety & Health, Quality, and Environmental Processes of Plasma-Therm, LLC.