Sr. Epic Data Analyst

Methodist Le Bonheur Healthcare•Remote Associate - Tennessee, TN

About The Position

From a senior position and under very limited supervision, the Healthcare Information Data Scientist Sr independently functions as an expert, producing innovative solutions through exploratory analysis of complex, high-dimensional databases. The role uses a flexible, analytical approach to design, configure, develop, and evaluate predictive models and advanced algorithms to extract value from data. It communicates information clearly to technical and non-technical audiences and also handles documentation, training analysts and super users, and coordination of hardware installation and support. The position requires initiative and independent judgment to resolve urgent problems and authority to address emergencies. The incumbent is expected to model MLH’s Mission, Vision, and Values. The position supports EHR and other clinical or business information systems, including database application build and maintenance, application configuration, report development and distribution, interfaces, testing, training, activation, and post-live stabilization. It serves as a primary point of contact for application end users, provides troubleshooting and training, coordinates service requests, and responds to critical-system issues through on-call support. The position also works with vendors, clinical and business leaders, and end users to ensure that systems meet MLH’s needs and project timelines. The role requires an associate degree in Business Administration/Management, a bachelor’s degree in Computer Sciences, and 3–5 years of computer programming experience. A bachelor’s degree in Data Science is preferred. The position has no lead or supervisory responsibilities. Work is generally performed in an office or administrative environment, with travel to organizational locations as needed, on-call availability, and physical activity requirements described in the posting.

Requirements

Associate degree in Business Administration/Management.
Bachelor’s degree in Computer Sciences.
3–5 years of computer programming experience.
Good balance of operational experience, project management skills, and organizational skills.
Knowledge of MLH policies, procedures, and clinical and business operations.
Demonstrated knowledge of software business intelligence, data analysis, data mining, compiler/decompiler, user interface, enterprise application integration, operations job scheduling, and server and network monitoring.
Knowledge of design techniques, tools, and principles used to produce precision data models, queries, and programs.
Advanced knowledge of SQL and relational database management systems.
Demonstrated knowledge of programming, data modeling, simulation, statistics, and mathematics.
Ability to parse common file formats such as CSV and XML, apply regular expressions, and mathematically transform data into information.
Ability to communicate information concepts and methods verbally and in writing to non-technical users.
Ability to provide on-call support and travel to local and remote organizational locations as needed; must provide own transportation.
Ability to sit for extended periods and meet the stated light-work physical requirements, including occasionally exerting up to 25 pounds and frequently up to 10 pounds.

Nice To Haves

Bachelor’s degree in Data Science.
The posting lists numerous Epic Systems Corporation certifications, including Bugsy Infection Control, Willow Specialty Pharmacy, EPIC Bones, Epic Welcome, EpicCare Link, ASAP Emergency Department, OpTime, Inpatient Rehab, Epic Phoenix, Behavioral Health, Urgent Care, Security and Access, Willow Inventory, Data Courier Administration, Epic Comfort, EpicCare Inpatient Procedure Orders, Anesthesia, Stork, Lumens, EPICCare Inpatient Clinical Documentation, Resolute Professional Billing Claims and Electronic Remittance Administration, Epic Healthy Planet, Epic MyChart, Epic Dermatology, Payer Platform, Beacon, Beans, Willow Inpatient, EpicCare Ambulatory, Research:Clinical, Epic Care Everywhere, Epic Kaleidoscope, Epic Dorothy, Rheumatology, EPIC Clinical Case Management, Beaker, Cupid, Radiant, and Willow Ambulatory.

Responsibilities

Analyze problems and develop software or application solutions, including designing programs or queries to retrieve complex data from databases using one or more programming languages.
Apply theoretical expertise and innovation to create or apply new technology.
Support EHR and other clinical or business information system database application build and maintenance.
Support application configuration, including worklists, Boolean rules, masterfiles, CDM, and adapting vendor-model clinical documentation tools to meet MLH needs.
Support report build and distribution configuration for EHR and other clinical or business information systems.
Complete and document assigned tasks in project or tracking systems promptly.
Document and maintain application design and build materials, including Visio workflow diagrams, build trackers, and IT Service Management records.
Participate in interface planning, design, and testing.
Contribute to test script creation and perform assigned testing.
Participate in project pre-work, configuration, testing, training, activation, and post-live support and stabilization.
Identify and plan for current and future customer requirements and analyze complex business and technical problems.
Lead assigned operational workgroups; document work completed, next steps, feedback, requirements, decisions, assignments, and deadlines.
Guide workflow design, system building and testing, and analysis of related technical issues.
Work with the training team to develop training materials.
Support cutover and activation activities for the functional area.
Review project and issue status with leaders on an ongoing basis.
Implement approved system changes and notify a manager or director of concerns before implementation.
Act as a liaison between end users’ workflow needs and vendor implementation staff.
Work with vendor representatives, clinical and business leaders, and end users to ensure systems meet project deliverables and timelines; participate in vendor project meetings and maintain regular communication.
Troubleshoot problems and respond to questions.
Develop, conduct, or coordinate information technology and information management training for clinical departments, medical staff, students, and others as required.
Coordinate network, hardware, and software service requests for assigned departments.
Serve as the primary support contact for application end users.
Provide after-hours support through on-call duties for critical systems and respond on a 7/24 on-call basis to application and customer problems.
Proactively review, recommend, and implement data security, integrity, backup, and recovery procedures.
Stay current on emerging information technology relevant to assigned clinical or business areas.