Sr Engr Cslt-Ntwk Operations

Verizon•Greenville, SC

20h•Hybrid

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... As a Senior Engineer, you will be responsible for implementation, maintenance and ongoing support for Verizon’s Network. You will act as a technical liaison to the Engineering, Planning and vendor organizations to ensure supportability and reliability of our services. You will develop resolutions to complex problems that require the frequent use of creativity. You will also be a Subject Matter Expert for the Network with responsibility to provide escalations and technical support as needed. Providing expert judgment and subject matter expert-level analysis for the design, development, and implementation of new products and services. Conducting advanced research to provide root cause analysis and make recommendations to prevent future occurrences. Assuming a team lead role for the workgroup, sharing knowledge, and mentoring those with less experience. Creating, maintaining, and contributing to departmental technical documentation. Collaborating cross-functionally with other departments throughout the company to analyze issues impacting service and recommend, develop, and implement process improvements. Finishing projects independently and meeting tight timelines with minimal supervision.

Requirements

Bachelor's degree or four or more years of work experience.
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

Nice To Haves

Experience in the wireless or telecommunications industry.
Independent decision-making skills and the ability to clearly and concisely present technical information to non-technical audiences.
Experience troubleshooting end to end network connectivity issues.
Ability to lead technical discussions with a group of individuals in the industry with varying technical positions.
Advanced technological certifications are a plus.

Responsibilities

Implementation, maintenance and ongoing support for Verizon’s Network.
Act as a technical liaison to the Engineering, Planning and vendor organizations to ensure supportability and reliability of our services.
Develop resolutions to complex problems that require the frequent use of creativity.
Provide escalations and technical support as needed.
Provide expert judgment and subject matter expert-level analysis for the design, development, and implementation of new products and services.
Conduct advanced research to provide root cause analysis and make recommendations to prevent future occurrences.
Assume a team lead role for the workgroup, sharing knowledge, and mentoring those with less experience.
Create, maintain, and contribute to departmental technical documentation.
Collaborate cross-functionally with other departments throughout the company to analyze issues impacting service and recommend, develop, and implement process improvements.
Finish projects independently and meeting tight timelines with minimal supervision.