Engr I-Ntwk Constr

Verizon•Charlotte, NC

21h•Hybrid

About The Position

As an entry-level engineer, you’ll be responsible for troubleshooting complex issues and are ensuring an exceptional customer experience. Our team prides itself on keeping customers all over the world connected while making an impact on how our next-generation technology supplies the world. You’ll also have opportunities for career growth as you learn and apply new skills with various technologies to support the organization's objectives. Developing your professional skills and technical knowledge through on the job experience and training. Partnering with senior engineers to provide timely and accurate technical assistance to our internal and external customers. Applying acquired technical knowledge to monitor and troubleshoot issues, ensuring the health of the network. Providing on-call support to eliminate unexpected service impacts to our customers based on the needs of the business. (Our customers may include customer service centers, technical support organizations, and executive management teams during network events and major outages.)

Requirements

Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
Willingness to work a flexible schedule (including nights, weekends, holidays, etc)

Nice To Haves

Strong analytical and problem solving skills, including recognizing impact, urgency, and identifying root issues
Ability and willingness to understand established guidelines, policies and procedures and identify opportunities for improvement
Ability to communicate effectively across varied people and perspectives and be able to translate technology into “common sense” language
Experience in troubleshooting and/or telecommunications

Responsibilities

Troubleshoot complex issues
Ensure an exceptional customer experience
Keep customers all over the world connected
Make an impact on how next-generation technology supplies the world
Develop professional skills and technical knowledge through on the job experience and training
Partner with senior engineers to provide timely and accurate technical assistance to internal and external customers
Apply acquired technical knowledge to monitor and troubleshoot issues, ensuring the health of the network
Provide on-call support to eliminate unexpected service impacts to customers