Sr Engineer, Software Engineer (ServiceNow Developer)

Nationwide•Columbus, OH

1d•$76,000 - $143,000•Hybrid

About The Position

Nationwide's Technology team is seeking a skilled ServiceNow Developer to join their Enterprise ServiceNow Platform team. This role is responsible for developing, configuring, and supporting ServiceNow solutions across multiple business functions, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management, Business Continuity Management (BCM), and Supplier Lifecycle Operations (SLO), as well as multiple scoped applications within the instance. This role is ideal for an early-career to mid-level developer looking to expand their expertise within a mature enterprise ServiceNow environment. The successful candidate will contribute to the design, development, configuration, enhancement, and support of ServiceNow applications and integrations while working alongside senior developers, architects, platform administrators, and product owners. The developer will participate in the delivery and continuous improvement of solutions across multiple ServiceNow products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management (ITOM), Discovery, Business Continuity Management (BCM), Supplier Lifecycle Operations (SLO), and other platform capabilities as required. As a Senior Software Engineer, the focus will primarily be on providing high-quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document, and maintain applications. You will apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities, using DevSecOps practices, tooling, and techniques. You will drive continuous improvement and learning through ongoing training, practice, and innovation, and manage project priorities, deadlines, and deliverables proactively.

Requirements

Experience configuring and developing within the ServiceNow platform.
Knowledge of JavaScript, HTML, CSS, and web application concepts.
Understanding of ServiceNow development components, including: Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Service Catalog, Record Producers, ACLs and security controls.
Understanding of source control and deployment practices.
Experience or exposure to one or more of the following ServiceNow products: IT Service Management (ITSM), Customer Service Management (CSM), Business Continuity Management (BCM), Supplier Lifecycle Operations (SLO).
Demonstrates strong analytical and problem-solving skills.
Has a passion for learning and developing technical expertise.
Communicates effectively with both technical and business stakeholders.
Works collaboratively within a team-oriented environment.
Takes ownership of assigned work and follows through on commitments.
Maintains a customer-focused mindset while delivering solutions.
Two or more years of software engineering, analysis, or related technology experience.
Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript.
Knowledge of software development lifecycle.
Proven ability to tackle moderately complex business and development problems.
Ability to thrive in a team environment.

Nice To Haves

Insurance/financial services industry knowledge a plus.

Responsibilities

Develop, configure, and maintain ServiceNow applications and platform capabilities using industry best practices.
Build and support workflows, Flow Designer solutions, business rules, client scripts, catalog items.
Develop custom applications and modules using the ServiceNow App Engine.
Participate in the implementation of new platform features and capabilities.
Collaborate with product owners, business analysts, architects, and stakeholders to understand business requirements.
Translate functional requirements into technical solutions.
Participate in sprint planning, design discussions, backlog refinement, and sprint reviews.
Assist in identifying opportunities for automation and process improvement.
Assist with data imports, transformation maps, APIs, and automated workflows.
Troubleshoot integration-related issues and support ongoing platform operations.
Investigate and resolve defects, incidents, and platform issues.
Support platform upgrades, patching activities, and release deployments.
Assist with code reviews, testing activities, and deployment validation.
Maintain comprehensive technical documentation for developed solutions.
Follow established development standards, governance practices, and security requirements.
Participate in peer reviews and knowledge-sharing activities.
Contribute to platform optimization and technical debt reduction efforts.
Stay current with emerging ServiceNow capabilities and best practices.
Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices.
Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Use DevSecOps practices, tooling, and techniques.
Drive continuous improvement and learning through ongoing training, practice, and innovation.
Manage project priorities, deadlines, and deliverables proactively.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire