Sr Engineer, Business Systems

Accurate Background

1d•$88,000 - $110,000•Remote

About The Position

We are seeking a Sr Engineer, Business Systems to design, configure, and optimize enterprise applications that support our Revenue and Customer Support functions. This role primarily supports Salesforce Sales Cloud, Service Cloud, and other systems used by these teams. This is a hands-on role focused on building high-quality solutions, improving usability, and ensuring systems are reliable, scalable, and aligned to how the business operates. The Business Applications team owns and evolves the systems that power core business processes, partnering closely with stakeholders to deliver scalable, reliable, and efficient solutions.

Requirements

5+ years of experience supporting enterprise business systems, with a focus on Salesforce
Hands-on experience with Salesforce Sales Cloud and/or Service Cloud
Experience with Apex and Salesforce automation tools (Flows, validation rules, etc.)
Working knowledge of APIs and system integrations
Strong troubleshooting skills across configuration, data, and integrations
Self-driven, adaptable, and eager to learn new technologies as systems evolve
Experience designing solutions with usability and end-user experience in mind

Nice To Haves

Salesforce certifications (Administrator required; Platform App Builder or Platform Developer I preferred)
Experience supporting Revenue or Customer Support operations
Experience working across multiple business applications
Experience configuring AI-driven customer support or sales engagement agents, including third-party platforms integrated with Salesforce or similar systems

Responsibilities

Configure and build solutions in Salesforce and other business systems based on defined requirements
Implement functionality using Salesforce configuration and custom development (Apex) where appropriate
Design and support integrations across Salesforce and related tools using APIs to ensure accurate and reliable data flow
Troubleshoot complex system and integration issues, identify root causes, and implement durable fixes
Design solutions with a focus on user experience, usability, and adoption
Partner with Business Analysts to execute against a prioritized backlog
Create clear documentation as part of solution delivery to support scalability and long-term maintainability
Identify opportunities to improve system performance, workflows, and efficiency within supported platforms