ADP Lyric HCM, Sr Director Strategic Planning

ADP•Alpharetta, GA

5d•Hybrid

About The Position

ADP Lyric HCM is seeking a Sr. Director of Strategic Planning to join the National Accounts Services organization. This role is designed for individuals who excel at client satisfaction, collaboration, influence-based leadership, creating impactful communications and presentations, attention to detail, and managing multiple projects. The Sr. Director will drive business development through strong leadership and critical thinking, providing administrative and operational oversight for the ADP Lyric HCM organization. As the right-hand person to the VP of ADP Lyric HCM, this role involves preparing presentations and business proposals by understanding the ecosystem and collaborating with various VPs. The position requires creating broad communications and managing senior-level meetings. The primary goal is to support the success of ADP Lyric HCM associates and clients by tracking initiatives for business unit growth in areas like Implementation, Service, Project Services, and Talent. The role demands close collaboration with senior leaders to identify risks, build consensus, and communicate complex information. The Sr. Director will act as an external thought leader, influencing strategy to address business and regulatory issues, proactively solving complex problems, and gathering information from across ADP to benefit ADP Lyric HCM. This role serves as a liaison between departments and business units to ensure associates, leaders, and clients have the necessary support and strategic focus, requiring complete knowledge of the ADP organization and systems. Periodic reviews of achievements and performance against strategic plans may also be conducted.

Requirements

Hybrid working arrangement - 3 days minimum in the local office and 2 days at home. This position will sit in our Alpharetta, GA office.
12+ years' experience in a related management capacity in a high-performance service and operational environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
Executive presence required
You must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment.
Effective time management and conflict resolution skills are required.
Ability to motivate and lead others informally; highly collaborative planning ability; superior business acumen, communication, and business judgment.
Extensive experience in operations or process improvement, with in-depth knowledge of delivering a high-quality client experience.
Proven history of translating progress and status into visually appealing presentations and communications for a range of audiences (including members of our Executive Committee)
Ability to travel up to 25% of time, depending on business needs.

Nice To Haves

MBA and/or advanced degree
HCM industry experience a plus
Excellent written and oral communication skills
Demonstrated ability to work across organizations with limited supervision.
Strong analytical skills and ability to produce high quality and volume at a fast pace.
Knowledge of the business services / enterprise software / human capital management industry
Ability to influence and lead cross-functional teams.

Responsibilities

Function as the Strategic Planning Administrator to VP ADP Lyric HCM
Use strong leadership and critical thinking skills to assist with the operations of ADP Lyric HCM
Lead and implement various strategic planning processes across the ADP Lyric HCM ecosystem.
Prepare presentations and business proposals.
Collaborate with SLT members to determine and prioritize business strategies.
Assist in creating business development goals, strategy and tools for growth and be able to track and measure.
Leaning in with recommendations and consultation to improve alignment
Create excellent communications with flair.
Assist with budget and financial responsibilities related to projects.
Plan, coordinate, and keep the contents of a meeting focused.
Help drive partnerships as they relate to growth.
Assist with the determination of key performance indicators and how to measure team performance.
Provide tactical support to implement ideas.
Work with leadership to deliver, monitor, and communicate progress toward goals.
Identify and help solve core problems or opportunities within business processes.
Provide VP and other senior leaders with insight and analysis on operations.
Assist with assessing the risk when business decisions are made.
Provide support and oversight and/or leadership for special projects and business initiatives from ideation to implementation.