Director-Strategic Planning

American Express•New York, NY

22h•$123,000 - $215,250•Hybrid

About The Position

The Enterprise AI Transformation Office sits at the center of one of the company’s most important strategic priorities: harnessing AI and automation to fundamentally transform how we operate, serve customers, and create long-term enterprise value. This program is designed to deliver outsized impact across three critical audiences: Customers (elevate experiences to be more personalized, seamless, and differentiated — delivered consistently and at scale), Colleagues (simplify and automate internal processes so teams can focus on driving the most important business outcomes), and Shareholders (reimagine how we work and what we deliver — leveraging AI and automation to improve performance, increase efficiency, and drive sustainable enterprise value). The Enterprise AI Transformation Office will lead enterprise-wide measurement and governance, cultivate a future pipeline of transformation opportunities, and modernize core business enablement processes (e.g., TLM, New Product Development, Model Governance). We will redesign these processes to eliminate friction and automate where possible — without compromising strong risk management and governance — enabling the enterprise to move with speed and confidence. AITO is leading an enterprise-wide effort to reimagine and modernize core risk and governance processes for an AI-enabled organization, working across all lines of defense, legal, regulatory, and technology partners to enable faster, simpler, and more consistent approval and enablement pathways. The Director will lead enterprise AI transformation by driving strategy, risk management and governance modernization, and cross-functional program delivery. This role will partner closely with leaders across Product, Technology, Risk, and business units. They will bring together multiple product and technology teams to establish common standards, align roadmaps, improve user experiences, and drive consistent execution across the AI transformation portfolio. As the Enterprise AI Transformation Office evolves, this role may also support additional enterprise AI strategic priorities beyond risk management and governance modernization.

Requirements

Strong risk mindset
Experience in strategy, risk management, and governance modernization
Experience in cross-functional program delivery
Ability to partner with leaders across Product, Technology, Risk, and business units
Ability to bring together multiple product and technology teams
Experience establishing common standards, aligning roadmaps, improving user experiences, and driving consistent execution across a portfolio.

Responsibilities

Lead enterprise AI transformation by driving strategy, risk management and governance modernization, and cross-functional program delivery.
Partner closely with leaders across Product, Technology, Risk, and business units.
Bring together multiple product and technology teams to establish common standards, align roadmaps, improve user experiences, and drive consistent execution across the AI transformation portfolio.
Support additional enterprise AI strategic priorities beyond risk management and governance modernization as the Enterprise AI Transformation Office evolves.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities