Sr. Director Strategic Client Relations

. Crane Worldwide Logistics . • Houston, TX

4d • Onsite

About The Position

The Sr. Director of Strategic Client Relations is a position with global responsibility and accountability for assigned clients within the Strategic Account Program. Responsible for business plan proposal and support, execution of approved business plans, identifying growth opportunities, relationship-building and maintenance, process improvements and tracking results – activities resulting in high client satisfaction, efficient and effective service delivery and maximum account profitability.

Requirements

• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Keen ability to communicate value proposition up to and including the “C Suite”.
• Demonstrated ability to create strategic vision, build action plans, set goals.
• Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.
• Strong financial acumen and analytical mindset required to leverage the key drivers of profitability.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences.
• Highly collaborative with proven success working in matrixed environments.
• Advanced Excel, Word and PowerPoint skills required.
• Must be able to travel extensively.
• Bachelor’s Degree preferred in Logistics, Supply Chain and / or related areas.
• 7 to 10 years of global account/client management, sales, consulting experience required.
• Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.

Nice To Haves

• Previous global service delivery /account implementations experience a plus.

Responsibilities

• Propose, monitor and execute agreed global business plan for assigned client – ensuring continuous development and growth
• Drive the RFQ / Tender process and responses for assigned client, liaising closely with Verticals, Regions, Products and where needed with counterparts
• Maintain communication channels with client and CWW operations to deliver consistent understanding of client expectations relative to operational solutions, timelines, costs and results.
• Direct operational issues to the right operational owner.
• Understand the organizational layers and decision-making process of assigned client and align our international organization to effectively operate within the process
• Conduct regular and structured review sessions with assigned client; introducing processes for innovation and continuous improvement.
• Set-up client executive review / strategy meetings with executive sponsor
• Build and strengthen strategic relationships within client organization in order to understand and maximize opportunities
• Prepare and deliver account development reports
• Provide visibility and updates of sales activities in Vision Knowledge Management and Learning
• Ensure knowledge of Industry, are shared within the internal organization.
• Continuously collaborate with peers to update own knowledge, pro-actively seek best practices and skills and pro-actively seek market/industry information
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

What This Job Offers

• Job Type: Full-time
• Career Level: Director