Sr. Director Strategic Client Relations

Crane Worldwide Logistics • Houston, TX

56d • Onsite

About The Position

The Sr. Director of Strategic Client Relations is a position with global responsibility and accountability for assigned clients within the Strategic Account Program. Responsible for business plan proposal and support, execution of approved business plans, identifying growth opportunities, relationship-building and maintenance, process improvements and tracking results – activities resulting in high client satisfaction, efficient and effective service delivery and maximum account profitability.

Requirements

• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Keen ability to communicate value proposition up to and including the “C Suite”.
• Demonstrated ability to create strategic vision, build action plans, set goals.
• Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.
• Strong financial acumen and analytical mindset required to leverage the key drivers of profitability.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences.
• Highly collaborative with proven success working in matrixed environments.
• Advanced Excel, Word and PowerPoint skills required.
• Must be able to travel extensively.
• Bachelor’s Degree preferred in Logistics, Supply Chain and / or related areas.
• 7 to 10 years of global account/client management, sales, consulting experience required.
• Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.

Nice To Haves

• Previous global service delivery /account implementations experience a plus.

Responsibilities

• Propose, monitor and execute agreed global business plan for assigned client – ensuring continuous development and growth
• Drive the RFQ / Tender process and responses for assigned client, liaising closely with Verticals, Regions, Products and where needed with counterparts
• Maintain communication channels with client and CWW operations to deliver consistent understanding of client expectations relative to operational solutions, timelines, costs and results. Direct operational issues to the right operational owner.
• Understand the organizational layers and decision-making process of assigned client and align our international organization to effectively operate within the process
• Conduct regular and structured review sessions with assigned client; introducing processes for innovation and continuous improvement.
• Set-up client executive review / strategy meetings with executive sponsor
• Build and strengthen strategic relationships within client organization in order to understand and maximize opportunities
• Prepare and deliver account development reports
• Provide visibility and updates of sales activities in Vision
• Ensure knowledge of Industry, are shared within the internal organization.
• Continuously collaborate with peers to update own knowledge, pro-actively seek best practices and skills and pro-actively seek market/industry information
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

What This Job Offers

• Job Type: Full-time
• Career Level: Senior