About The Position
The Senior Director, Strategic Accounts is responsible for managing and growing a portfolio of high-value strategic client relationships while supporting revenue expansion and long-term account success. This role focuses on executing account strategies, strengthening senior-level client partnerships, and ensuring exceptional service delivery across assigned accounts. The Senior Director works closely with the Vice President, Strategic Accounts, and cross-functional teams to align solutions with client goals and drive measurable business outcomes.
Requirements
- Demonstrated ability to build and maintain strong relationships with client executive leadership and internal stakeholders.
- Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
- Excellent written, verbal, and presentation communication skills, with the ability to engage audiences at various levels.
- Proven ability to build trust and credibility by understanding and responding to client needs.
- Willingness and ability to travel up to 50% based on client and business needs.
- Bachelor’s Degree from a Four (4) year College or University
- Minimum of 12 years of mortgage industry experience.
- Proven success selling and managing Business Process Outsourcing (BPO) or IT Outsourcing solutions.
Responsibilities
- Develop, manage, and execute detailed account plans for assigned strategic accounts in alignment with overall account and organizational strategy.
- Serve as a primary relationship manager for senior client stakeholders, maintaining strong alignment on objectives, performance, and value delivery.
- Partner with internal cross-functional teams (e.g., Solutions, Transitions, Operations) to coordinate and ensure consistent, high-quality service delivery.
- Identify and support upsell, cross-sell, and expansion opportunities within existing accounts to drive revenue growth.
- Track, analyze, and report on key account performance metrics, proactively addressing risks and opportunities.
- Act as a trusted advisor to clients by understanding their business challenges and aligning solutions to meet their operational and strategic needs.
- Lead regular client meetings and business reviews to assess performance, satisfaction, and improvement opportunities.
- Strengthen relationships with senior leaders and key decision-makers to deepen engagement and account longevity.
- Provide clients with relevant industry knowledge and insights to support informed decision-making.
- Monitor industry trends, competitive dynamics, and emerging technologies to help anticipate client needs.
- Support the Vice President in representing the organization at client meetings, industry events, and conferences as needed.
- Comply with all company policies and procedures.
- Maintain regular and punctual attendance.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
