Director, Strategic Accounts
About The Position
HackerRank helps thousands of companies like OpenAI, NVIDIA, and Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves to become next-gen developers. The people at HackerRank care deeply about their work and have an extremely intense work ethic. In many companies, speed & quality is a tradeoff. At HackerRank, it’s not -- we expect you to ship in about half the time that most competent people think is possible while maintaining a standard of quality you’d proudly sign your name on. The only way to make this happen is if you truly love your craft and are deeply committed to growth. About the role We’re hiring a Director of Strategic Accounts to lead a team of top-performing Customer Account Managers who drive renewal, adoption, and expansion across our largest enterprise customers. This is a frontline leadership role for someone who can lead from the front - shaping account strategies, coaching talent, and rolling up their sleeves to ensure successful outcomes with customers. You’ll partner closely with leaders across Sales, Product, and Marketing to deliver measurable business impact and make HackerRank the standard in skills-based hiring.
Requirements
- A hands-on leader who is equally effective at coaching others and modeling what excellence looks like in the field.
- Bring 5+ years in Enterprise or Strategic Account Management (SaaS preferred) with a proven record of renewals, expansions, and retention across complex, Fortune 500 accounts, plus 3+ years leading and developing high-performing teams of 3-5 Enterprise Account Managers.
- Bay Area–based, with the flexibility to join customers and teams onsite and travel as needed (~25–40%).
- Strategic and adaptable, with a sharp awareness of market dynamics, customer needs, and competitive signals to adjust priorities quickly.
- Strong blend of business acumen and operational discipline -- from structuring renewals and negotiating expansions to running forecasts, deal reviews, and maintaining pipeline rigor.
- Comfortable engaging C-level stakeholders across HR, Talent, and Engineering functions.
- Deep focus on talent management -- hiring, onboarding, and coaching CAMs through structured 1:1s and development plans that raise performance and shorten ramp time.
Nice To Haves
- Experience leading complex, multi-product SaaS renewals within enterprise-scale accounts.
- Deep understanding of the HR tech or developer ecosystem, including talent, hiring, and upskilling solutions.
- Background in building and scaling customer success or account management teams during rapid growth phases.
Responsibilities
- Lead, coach, and develop a high-performing team of Strategic Customer Account Managers.
- Define and execute account coverage and expansion strategies, ensuring predictable growth and strong retention.
- Maintain full functional knowledge of HackerRank products, services, and competitive landscape.
- Partner with cross-functional teams to unlock customer value - driving adoption, renewals, and multi-product expansions.
- Remain hands-on with your teams’ accounts: often leading QBRs, negotiating renewals/expansions, and attending customer meetings in person.
- Build a culture of operational excellence with disciplined forecasting, pipeline hygiene, and rigorous execution cadences.
- Collaborate with Product, Marketing, and Services to translate customer insights into GTM and product priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
251-500 employees
