Director, Strategic Accounts

Evolent

About The Position

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You’ll Be Doing: Director, Strategic Accounts Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for better health outcomes and a more connected care journey. We are hiring a Director, Strategic Accounts to join our Customer Team. This role is unique: you will work directly with one of Evolent’s largest, growing health plan clients and lead account strategy and execution. You’ll have direct oversight of sales pipeline and renewals. This position partners with a customer operations lead and as a dyad you’ll oversee cross-functional business and operating teams managing key client priorities. This position is highly strategic, with a strong emphasis on upsell/cross-sell opportunities by fostering relationships, solutioning and problem solving, and communicating value. Collaboration Opportunities As a consultative leader, you will identify growth opportunities within health plan specialty management and Evolent. The Strategic Account Director will implement relationship best practices, deliver on strategic growth initiatives, and drive measurable value while increasing satisfaction across all levels of the partner organization. What You’ll Be Doing

Requirements

Bachelor’s degree or equivalent work experience.
5+ years of broad-based health care experience, health plan, and/or specialty or value-based care experience preferred
Strong consulting background with expertise in strategy, business development, and value based arrangements.
Ability to find creative solutions in a dynamic, evolving environment.
Exceptional communication and influencing skills at all organizational levels, including C-suite.
High emotional intelligence and ability to connect with diverse stakeholders.
Travel: Up to 40% within the U.S. and U.S. territories.
All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment.
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Responsibilities

Strategically manage an assigned book of business to achieve objectives in relationship development, growth, retention, and customer success.
Identify and pursue growth opportunities through analysis, customer research and active listening.
Manage deal cycle including pitch, scope development, pricing, contract negotiations and implementation readiness.
Define and facilitate execution of multi-year account strategy including strategic account planning, relationship mapping, competitive analysis, and issue resolution.
Manage and optimize contracts and performance, by effectively partnering with Customer Operations dyad partner and Business Line leaders—ensuring compliance with SLAs, maximizing savings through benefit analysis, and adhering to legal and regulatory requirements.
Articulate Evolent’s value proposition and performance across products and services, establishing fluency in key value drivers and measurements and opportunities for improvement
Cultivate trusted relationships with key executives, including C-level stakeholders, and serve as a liaison between internal and external teams.
Leverage data-driven insights to run efficient meetings and work sessions with clients and subject matter experts.
Develop best-in-class presentations and narratives for senior stakeholder meetings.
Serve as an ambassador for partner culture within Evolent and act as the go-to expert on client priorities.